Posido Casino - Os ganhos do jogador foram confiscados.

I have a big problem. I was incredibly lucky and won an amount of €2,600 on a 20 cent bet. After that, I just wanted to play through but, of course, I also tried other games, including Lucky Pharao by Blueprint.

In the game, you can either take your winnings or risk them for Power Spins with higher stakes, for example, betting €1 to get €4 Power Spins. I thought this was acceptable, but now all my winnings have been canceled with the explanation that I exceeded the max bet by sometimes reaching €60. If I accept such a feature or press the ladder up to 140, am I also violating the max bet then?

There is nothing about this in the terms and conditions!

Ich habe ein großes Problem und zwar hatte ich mächtiges Glück und gewann auf 20 Cent eine Summe von 2,600€. Danach wollte ich eigentlich nur noch durchwagern aber haben natürlich auch andere Spiele ausprobiert unter anderem Lucky Pharao von Blueprint.

In dem Spiel kann man seine Gewinne entweder mitnehmen oder man riskiert seine Gewinne und bekommt Powerspins mit höheren Einsätzen z.B auf 1€ kriegt man dann 4€ Powerspins, deswegen dachte ich das wird schon so passen aber nun wurden mir sämtliche Gewinne storniert mit der Begründung ich hätte die Maxbet mit teilweise 60€ überschritten. Wenn ich so ein Feature annehme oder z.B bei der Leiter auf die 140 hochdrücke, verstoß ich damit dann auch gegen die Maxbet ?

In den AGBS steht aufjedenfall nichts davon !

Dear ozzymer, 

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.f@casino.guru. 

If there is any other relevant communication between you and the casino, please send it as well. 

Thank you in advance for your reply. 

Best regards, 

Veronika

Thank you for your feedback!

Unfortunately, I actually violated the terms and conditions with the feature spins. I thought the max bet only counted towards the stake, but the feature spins also counted towards the wager, so that was unfortunately the end of it.

It's a shame about the money, but it's not the casino's fault.

Sorry for the unnecessary post mei

on the other hand

Can be closed with this

Vielen Dank für die Rückmeldung!

Leider habe ich tatsächlich mit den Featurespins gegen die Bedingungen verstoßen, dachte die Maxbet zählt ausschließlich für den Einsatz aber die Featurespins gingen auch auf den Wager damit hat sich das ganze leider erledigt.

Schade ums Geld aber dafür kann das Casino ja auch nichts.

Sorry für den unnötigen Post mei

nerseits

Kann damit geschlossen werden

Thank you for your response and for acknowledging the situation. I appreciate your honesty and understanding regarding the terms and conditions of the casino.

I understand that losing funds can be disappointing, but it’s commendable that you’ve taken responsibility for the misunderstanding. Mistakes like these can serve as a learning experience for the future, and I hope this helps ensure smoother gameplay going forward.

If you ever need further assistance or guidance, feel free to reach out to us. We’re here to help.

I will now proceed to close this complaint. Thank you again for your cooperation and understanding.

Best regards,

Veronika