Powbet Casino - As retiradas do jogador são continuamente canceladas.

Hello, I invested 250€ in Powbet, now I have 300€, and I want to withdraw it but I can't. They cancel all my withdrawals and even take 5-10 days to respond to me, only to cancel my withdrawal afterward.

I am not verified and they won't let me get verified. I have requested verification and they tell me it's not necessary - that should it be required they would inform me from the company. I don't know what to do because I want to get my money out and I can't! Thank you

Hola, inverti 250€ en Powbet, ahora tengo 300€, quiero retirarlo y no me deja. Me cancelan todas las retiradas e incluso tardan 5-10 dias en responderme, y encima me la cancelan.

No estoy verificado y no me dejan, solicito verificarme y me dicen que no hace falta, que en caso de que lo soliciten me lo diran desde la empresa. No se que hacer, porque quiero sacar mi dinero y no puedo! Gracias

Dear jesustorna01,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Powbet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please explain why are your withdrawal requests continuously being canceled? Do you see any kind of error when you try requesting a withdrawal?

Could you kindly specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, thanks for answering me.

I cannot explain the reason why they cancel my withdrawals, since they do not give me any answer nor do they give me the reason from PowBet. I don't see any errors, I put the Iban or the card correctly, the holder and all the data are correct.

I played sports bets and I didn't get any bonus or anything.

Hola, gracias por responderme.

No puedo explicar el motivo de por qué me cancelan las retiradas, puesto que no me dan ninguna respuesta ni me dan el motivo desde PowBet. No veo ningun error, pongo el iban o la tarjeta correctamente, el titular y todos los datos bien.

Yo jugué en apuestas deportivas y no obtuve ningun bono ni nada

1-The first 3 photos are from the PowBet live chat, where they don't give me information, they say they give it to me on gmail and it never arrives, and to make matters worse, they always pass me from one person to another.

2- The 4th photo is of my withdrawals, where they canceled me, I told gmail and I didn't get a response, and it's been 2 weeks.

They don't answer me or give me solutions.

1-Las 3 primeras fotos son de chat en vivo de PowBet, donde no me dan informacion, dicen que me la dan al gmail y no llega nunca, y para colmo, siempre me pasan de una persona a otra.

2- La 4 foto es de retiradas mias, donde me cancelaron, se lo dije al gmail y no obtuve respuesta, y ya pasó 2semanas.

No me contestan ni me dan soluciones.

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika