QuickWin Casino - A retirada do jogador está atrasada.

I made a withdrawal of €147 at this casino on March 5th and to this day I haven't received the withdrawal. There has been no bonus game and no verification request. The 14 days that casino guru gives casinos to make the withdrawal have passed, but it's still pending and will continue forever if I don't get your help. Whenever I go to the chat the answer is always the same automatic response, that the withdrawal is delayed but that I will receive it as soon as possible. There is no concern on the part of this casino's customer support for its customers because withdrawals are always delayed and they never care.

Fiz um levantamento de 147€ neste casino no dia 5 de março e até hoje ainda não recebi o levantamento. Não houve qualquer jogo com bônus nem pedido de verificação. Já passaram os 14 dias que o casino guru dá aos casinos para efetuar o levantamento, mas continua pendente e vai continuar para sempre se não tiver a vossa ajuda. Sempre que vou ao chat a resposta é sempre a mesma resposta automática, que o levantamento está atrasado mas que vou receber o mais rápido possível. Não existe qualquer preocupa ao do apoio ao cliente deste casino com os seus clientes pois os levantamentos estão sempre atrasados e eles nunca querem saber.

Hello guizinho8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

• What kind of payment method did you use to withdraw with?
• Is it your first ever withdrawal request from the casino?
• Do you have any e-mail communication with the casino regarding this case which you can forward to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick