QuickWin Casino - As retiradas dos jogadores são adiadas e canceladas.

I have been trying to withdraw my winnings for over 2 months with at least 10 attempts via Visa that was used to deposit and also by Bank transfer. After every attempt been canceled I have reached out to Quickwin via live support and Email and each time they do not give me a reason for the withdrawal been canceled and have given a prescripted messages. Only once live support said to check I have given correct details as my bank has canceled it, This is untrue as i have questioned my bank and I have also with help in person from my bank completed the bank transfer details. Other times quickwins live support have told me their payments team will email me, and they have yet to contact me once. I have had to reach out to them with no luck.

Please help me

Thank you.

Dear shannoncarlrobinson,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you tried selecting a different payment method to request the withdrawal of your winnings?

When was the last time you communicated with the casino's customer support regarding the cancellation of your withdrawal? What suggestions did they provide to help ensure your withdrawal request is approved?

Could you please confirm if you have successfully completed the full KYC verification?

Have you successfully made any withdrawals from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yesterday was my last communication with their support. They said a withdrawal was in the system and it may take a few days to process and so on. Then a few hours after their response, I got an email again stating my withdrawal was canceled and had no reasons why.

As for the KYC verification, when trying to submit this via their sites it says it is not needed at this time, so I can not submitted any.

I have noticed many people with issues here with Quickwin have the same problem with KYC Verification.

I have never had a successful withdrawal from Quickwin.

Thank you very much, shannoncarlrobinson, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear shannoncarlrobinson,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite QuickWin Casino representative to join this conversation.

Dear QuickWin Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear shannoncarlrobinson,

Thank you for contacting us.

We are really sorry for what you encounter when trying to withdraw.

We would like to inform you that the withdrawal in question was returning to your casino balance as you were entering wrong pay data.

We would like to kindly request you to try again, entering the correct ones. 

Yours sincerely,

Customer service

I find it very hard to believe as my bank has assisted me with the correct data. And if you can take money from the Card I used, I find it hard to work out why it's has been failed pay out to the same card.

I would try your other withdrawal methods, but when you look in to all options outside of direct payment to visa or bank transfer, all the other companies seem to been locking accounts so tou can with or charging huge withdrawal fees and even some not allowing payouts to you put money into them and can not withdrawal what you have put in, makes them highly untrustworthy.

Could the issue be that I'm not verified, as your site will not let me verify myself?

Hello shannoncarlrobinson,

We would like to update you that due to Mirka, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Mirka has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Mirka will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear shannoncarlrobinson,

Could you please confirm, if you have been able to re-enter the payment data, or if you have received any new information from the casino?

Thank you.

I have had no luck withdrawing my winnings. I have since purposely gambled my winnings away to 0 balance, so I could close the account and be done with Quickwin.

Will definitely not be recommending Quickwin.

Thank you for your reply.

Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint. 

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Mirka

Casino.Guru