RANT Casino - O jogador está lutando para concluir a verificação da conta.

Hi there,

I've been playing at Rant Casino for a long time until recently without any problems.

I was verified as normal. On November 26th, 2021 I received an email that I had to upload further documents. (Verification of source of wealth)

I submitted the documents on the same day.

For days I've been asking support for the status. I keep getting the same message:

Your case is currently being examined by the relevant department. Please wait for more information.

€ 3600 is open

2500 € requested for payment via Trustly

1100 € in the player account

Hallo,

ich spiele seit längerem beim Rant Casino bis vor kurzen ohne Probleme.

Ich war ganz normal verifiziert. Am 26.11.2021 kam dann eine Email dass ich weitere Dokumente hochladen muss. (Verifizierung der Quelle des Vermögen)

Die Unterlagen habe ich am gleichen Tag übermittelt.

Seit Tagen frage ich beim Support nach den Stand. Ich bekomme immer wieder die gleiche Nachricht:

Ihr Fall wird derzeit noch von der zuständigen Abteilung geprüft. Bitte warten Sie weitere Informationen ab.

Offen sind 3600€

2500€ per Trustly zur Auszahlung beantragt

1100€ auf dem Spielerkonto

Dear aniz41-a,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that providing Proof of Income seems to be the only obstacle standing between you and your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear team, thank you very much for the quick response. The casino has now contacted me and requested further documents. I will now comply with the request and wait for further steps. I would get in touch with you if there were still problems. Thanks very much

Sehr geehrtes Team, vielen Dank für die schnelle Rückmeldung. Das Casino hat sich nun bei mir gemeldet und weitere Unterlagen angefordert. Der Aufforderung komme ich nun nach und warte weitere Schritte ab. Ich würde mich bei Ihnen melden, sollte es doch noch Probleme geben. Vielen Dank

Yes, perfect. I will be waiting for an update patiently.

Hello aniz41-a,

Have there been any developments since our last conversation?

Dear aniz41-a,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.