Revolution Casino - A retirada do jogador foi adiada.

Good day! I registered on the 28th of January at Revolution Casino and deposited 100€ into my account. I won 750€ through sports betting and slot games.

On the 29th of January at 11 o'clock, I made a withdrawal of 500€ via bank transfer. To this day, this has still not been processed. The email support provides no responses, and they mention delays with the payout in the live chat. I'm starting to become worried about whether I'll receive my money at all.

Guten Tag! Ich habe mich am 28.1 bei Revolution Casino registriert und 100€ auf das Konto einbezahlt. Ich habe durch Sportwetten und Slot spiele 750€ gewonnen.

Am 29.1 habe ich um 11 Uhr eine Auszahlung von 500€ per Bank Überweisung getätigt. Bis heute wurde diese noch immer nicht bearbeitet. Der email support gibt keine Antworten und im live Chat schreiben sie von Verzögerungen mit der Auszahlung. Ich mache mir schon langsam sorgen ob ich überhaupt mein Geld bekomme.

Dear striessnigpatrick,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good day. Just FYI, I've been waiting since Monday January 29th and the payout still hasn't been processed.

Kind regards

Guten Tag. Nur zur Info, ich warte nun seit Montag den 29.1 und die Auszahlung wurde noch immer nicht bearbeitet.

Schöne Grüße

Have you received your winnings yet? Please keep us updated. Thank you very much.

Dear striessnigpatrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello. I received the money. Took 10 days in total.

Hallo. Ich habe das Geld erhalten. Dauerte ingesamt 10 Tage.

Dear striessnigpatrick,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru