Revolution Casino - A retirada do jogador foi adiada.

Good day!

Last Monday, the 24th of June, I requested a withdrawal of €1000 to be credited to my credit card. However, on Wednesday, the 26th of June, the amount was simply credited back to my gaming account without any explanation from customer service. I have now requested the withdrawal again and still haven't received the money. Customer service is no longer responding, and the live chat hasn’t been working for days.

Can you please help me?

Best regards, Yuna2102

Guten Tag!

Habe bereits am Montag den24.06. eine Auszahlung über €1000,— beantragt zugunsten meiner Kreditkarte. Diese wurde am Mittwoch dem 26.06. einfach wieder meinem Spielkonto gutgeschrieben. Eine Begründung gab es vom Kundendienst nicht. Habe die Auszahlung jetzt noch einmal beantragt und immer noch kein Geld erhalten. Der Kundendienst antwortet nicht mehr und der Live-Chat funktioniert seit Ragen nicht.

Können Sie mir bitte helfen?

Gruß Yuna2102

Dear yuna2102,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

What is the status of your current withdrawal request? Is it pending or has it been processed by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

I have already received several payouts...sometimes faster...sometimes slower...currently I have not received any response at all. I have written an email every day since Monday and the credit was earned without a bonus.

Thanks for your help

Hallo!

ich habe schon mehrere Auszahlungen erhalten….mal schneller …mal langsamer….derzeit erhaltenden überhaupt gar keine Antwort mehr. Habe seit Montag jeden Tag eine E-Mail geschrieben und das Guthaben wurde ohne Bonus erspielt.

Danke für ihre Hilfe

And no, I haven't received a payout yet. Revolution Casino simply doesn't contact me anymore.

Und nein ich habe bis jetzt noch keine Auszahlung erhalten. Revolution Casino meldet sich ganz einfach nicht mehr.

What is the current status of your withdrawal request from 28 June? Please bear in mind that usually, we recommend players wait up to 14 days for their winnings to appear in their bank account.

Hello! After another payment was cancelled for my credit card without reason, the live chat suddenly worked again and the employee recommended that I provide an account number. The payment was made the next day. However, it was not possible to say why 10 days had to pass and no explanation was ever given.

Fortunately, I have now received my money.

thank you for the effort

Guten Tag! Nachdem eine erneute Auszahlung z.G. meiner Kreditkarte ohne Grund storniert wurde, funktionierte auf einmal wieder der Live-Chat und der Mitarbeiter empfohl mir, eine Kontonummer anzugeben. Am nächsten Tag erfolgte dann die Auszahlung. Warum allerdings 10 Tage vergehen musste und nie eine Begründung erfolgte konnte nicht gesagt werden.

Zum Glück habe ich mein Geld nun erhalten.

Danke für die Mühe

Dear yuna2102,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru