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I made an account today, at 8:00 PM. Before making a deposit, I verified it. I made a deposit with Visa for €120, without getting any bonuses. Since I was losing money, I went to 250. I said, "Make a withdrawal and see how long it will take." I went to make a withdrawal and there was no Visa in the methods. I entered the conversation and asked her how to make a withdrawal and she told me about verification since I had already made one. I go back in to make a withdrawal, I see Neteller, I make an account and I go to make a deposit of €20 and it wouldn't let me. The withdrawal methods, the only known one was Neteller. I go back into the conversation, I asked her about a withdrawal, how to do it. And she told me you have to play your money 3 times, that is €360 and you have played €177... I deposited €120, I got it back for €160, after I had lost about €30.. then I tipped €20, I lost €170, then I got it back for €330.. and in the end I am at €250... that is, I must have played at least €300 and more... she didn't answer me how I will make a withdrawal... by the way, I haven't received a bonus... help me with the scammers

Έκανα σήμερα λογαριασμό,κατά τις 20.00 .πριν κάνω κατάθεση ,έκανα επαλήθευση.εκανα κατάθεση με visa 120€,χωρίς να πάρω μπονους..αφού έχανα τα πήγα 250..κ λέω κάνε μια ανάληψη να δεις πόσο καιρό θα πάρει. Πάω να κάνω ανάληψη κ στις μεθόδους δεν είχε βίζα. Μπαίνω στη συνομιλία κ τη ρωτούσα τρόπο για ανάληψη κ μου έλεγε για επαλήθευση αφού είχα κάνει. Μπαίνω ξανά να κάνω ανάληψη,βλέπω Neteller, κάνω λογαριασμό κ πάω να κάνω κατάθεση 20€ κ δε με άφηνε .οι μέθοδοι ανάληψης ,ο μόνος γνωστός ήτανε Neteller.ξαναμπαινω συνομιλία,τη ρωτούσα για ανάληψη,πώς να κάνω.κ μου έλεγε πρέπει να παίξεις τα λεφτά σου 3 φορές,δηλαδή 360€ και έχεις παίξει 177€...εγώ καταθεσα 120€,τα πήγα 160,αφού είχα χάσει κάπου 30€..μετά ταμπηγα 20 ,έχασα αλλά 170€,τα πήγα μετά 330.. κ εν τέλει είμαι 250 ...δηλαδή πρέπει να έχω παίξει τουλάχιστον 300 € κ παραπάνω...δε μου απαντούσε πως θα κανω αναληψη...παρεπιπτόντως μπόνους δεν έχω πάρει...βοηθήστε με με τους απατεώνες

Dear alxias79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The thing is that they don't tell me how to withdraw..you haven't understood the problem..they want me to play and lose the money..there is no withdrawal method...I deposited with visa, and there is no visa withdrawal...they don't let me withdraw with Neteller...and then they tell me that I have to wager the amount I deposited, without getting bonuses, and I have definitely wagered it...they are scammers...find me a solution

Το θέμα είναι ότι δεν μου λένε πως να κάνω ανάληψη..δεν έχετε καταλάβει το.προβλημα..θελουν να παίξω και να χάσω τα λεφτά..δεν υπάρχει μέθοδος ανάληψης...κατέθεσα με visa, και ανάληψη με visa δεν υπάρχει...με Neteller δε με αφήνουν να κάνω ανάληψη...κ μετά μου λένε ούτι πρέπει να στοιχηματισω το ποσό που κατέθεσα ,χώρις να πάρω μπονους,κ σίγουρα το έχω στοιχηματίσει...είναι απατεώνες...βρείτε μου λυση

They won't let me make a withdrawal.

.that's the problem..and other companies delay the withdrawal...but they don't let me..do you understand???they don't let me withdraw and they find excuses...the amount is in my account and they don't let me withdraw it

Δε με αφήνουν να κάνω ανάληψη.

.αυτό είναι το πρόβλημα..κ άλλες εταιρίες καθυστερούν την ανάληψη...αλλά αυτοί δε με αφήνουν ..το καταλαβαίνετε???δε με αφήνουν να κάνω ανάληψη κ βρίσκουν δικαιολογίες...το ποσό είναι στο λογαριασμό μου κ δεε αφήνουν να το κάνω αναληψη