No domingo, 27 de outubro, fiz um depósito de € 20 no cassino Ritzo, que perdi imediatamente. Posteriormente, ativei um bônus de giros grátis que me concedeu € 95. Mais tarde, naquele mesmo dia, joguei um jogo com os € 95 e ganhei € 1.000. Depois de muito jogo, meu total chegou a € 1.300 e fui informado de que precisava apostar os € 95 multiplicados por 45. Enquanto jogava para atender ao requisito de aposta, obtive quase 50% de progresso quando, de repente, meu saldo foi zerado e me disseram que a duração do bônus era de 24 horas, o que não foi mencionado em nenhum lugar, até onde eu vi. Isso aconteceu comigo em apenas 8 horas. Enviei uma mensagem pelo chat e eles me disseram que o período de bônus havia expirado e me ofereceram 50 giros grátis ou € 20 em dinheiro de bônus, o que não recebi. Por favor, se alguém puder me ajudar ou aconselhar sobre o que fazer, eu agradeceria. Tenho fotos de nossas conversas como prova. Além disso, sempre que tento enviar uma mensagem no chat, eles dizem que eu serei atualizado e, ontem, eles me bloquearam por um período até que eu lhes enviei um e-mail. Por favor, se alguém tiver alguma informação, responda-me.
On Sunday, 27th of October, I made a deposit of €20 at Ritzo casino, which I lost immediately. Subsequently, I activated a bonus of free spins that awarded me €95. Later that same day, I played a game with the €95 and won €1000. After much play, my total reached €1300, and I was informed that I needed to wager the €95 multiplied by 45. As I was playing to meet the wagering requirement, I got close to 50% progress when suddenly, my balance was reset to zero, and I was told that the bonus duration was 24 hours, which was not mentioned anywhere as far as I saw. This happened to me in only 8 hours. I sent a message through chat, and they told me the bonus period had expired and offered me either 50 free spins or €20 bonus money, which I did not receive. Please, if anyone can help me or advise on what to do, I would appreciate it. I have photos of our conversations as proof. Additionally, whenever I attempt to send a message in the chat, they claim I will be updated, and yesterday, they blocked me for a period until I sent them an email.. Please, if anyone has any information, respond to me.
Την Κυριακή 27/10 έκανα μιαα κατάθεση των 20€ στο Ritzo casino τα οποία και έχασα κατευθείαν στη συνέχεια ενεργοποίησα ένα μπόνους δωρεάν περιστροφών το οποίο μου έδωσε 95€.Την ίδια μέρα το βράδυ παίζω ένα παιχνίδι με τα 95€ και μου δίνει 1000€.Μετα τα πολλά έφτασε το ποσό 1300 και μου είπαν ότι πρέπει να το τζιραρω τα 95€ ×45.Οσο έπαιζα για να τζιραρω είχα φτάσει κοντά στο 50% του τζιραρισματος και ξαφνικά το με μηδένισαν και μου είπαν ότι το μπόνους έχει διάρκεια 24 ώρες που από ότι είδα δεν αναγράφεται πουθενά.Και πάλι σε εμένα αυτό έγινε στο 8 ώρες.. Με τα πολλά του έστειλα μήνυμα στο τσατ το οποίο μου είπαν ότι έληξε το μπόνους και αν ήθελα 50 δωρεάν περιστροφές η 20€ χρήματα μπόνους ,τα οποία και δεν πήρα. Σας παρακαλώ αν μπορεί να με βοηθήσει κάποιος η να μου πει τι να κάνω..Για όλα αυτά υπάρχουν φωτογραφίες από τις συνομιλίες μας. Επίσης όταν πάω να στείλω μήνυμα στο τσατ μου λένε ότι θα ενημερωθώ και χθες με μπολκαραν για κάποιο διάστημα μέχρι που τους έστειλα μέιλ.. παρακαλώ αν κάποιος γνωρίζει να μου απαντήσει
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