Rolling Slots Casino - O jogador está lutando para concluir a verificação da conta.

Good evening

I have been sending documents for the validity of the account for two days and they keep saying that something is missing.

I sent 20 emails with a selfie, passport and identity card, a screenshot of my bank where the ID is not visible, therefore an account statement with Iban swift coordinates, I have no bills to be paid and therefore I sent an account statement for an insurance policy.

I have to withdraw a lot of money and to date I have not had the validity of the account and they are still. It does not seem correct to me then no one speaks Italian. I'm afraid my money will never come

Buonasera

sono due giorni che invio documenti per la validità del conto e continuano a dire che manca qualcosa .

ho mandato 20 mail con selfie passaporto e carta identità , screenshot della mia banca dove non si vede id quindi estratto conto con coordinate Iban swift, non ho domiciliazioni di bollette e quindi ho inviato un estratto conto di una polizza assicurativa .

devo prelevare diversi soldi e ad oggi non ho avuto la validità del conto e sono fermi .non mi sembra corretto poi nessuno parla italiano . Ho paura che i miei soldi non arriveranno mai

Dear Simocos19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise when exactly you sent the last document? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good morning can you help me they keep telling me every time that something is missing, I can't take it anymore can I send the documents to you? A thousand thanks

Buongiorno mi potete aiutare continuano ogni volta a dirmi che manca qualcosa , non c è la faccio più posso girare a voi i documenti ? Grazie mille

Good morning

I continue to send documents after documents selfie with identity card bank statement pay slip and other documents, I think it's shameful they are never as good as you can see, they then reply once a day after 30 emails that one sends

Buongiorno

continuo a spedire documenti su documenti selfie con carta identità estratto conto banca busta paga e altri documenti , credo sia vergognoso non vanno mai bene come si vedono , rispondono poi una volta al giorno dopo 30 mail che uno manda

Good morning

the verification was successful.

the problem now is withdrawing withdrawals.

1500 euros have been stuck for three days.

when they pay?? also because I have to withdraw a good amount.

I'm worried

Buongiorno

la verifica è andata a buon fine .

il problema ora è il ritiro dei prelievi .

sono fermi 1500 euro da tre giorni .

quando pagano ??anche perché devo ritirare una bella cifra .

sono preoccupato

Thank you for your reply, Simocos19. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Good morning

but we're kidding I have to withdraw large amounts what should I wait a year? Making transfers of 500 euros every now and then are we kidding?? Two weeks for 500 euros ??? But you are out of your mind, every day at least I want a credit of 500 euros to get to the sum that is due to me which exceeds 10,000 euros

Buongiorno

ma stiamo scherzando io devo ritirare cifre non piccole cosa devo aspettare un anno ? Fare bonifici di 500 euro ogni tanto ma stiamo scherzando ?? Due settimane per 500 euro ??? Ma voi siete fuori di testa , io ogni giorno come minimo voglio un accredito da 500 euro per arrivare alla somma che mi spetta che supera 10000 euro

Dear Simocos19,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.