Rollino Casino - O pagamento do jogador foi atrasado.

I have won 3000 Euros and requested withdrawals, each one being 1000 Euros. I am verified and all set. The casino informed me that all my withdrawals were processed and approved, but I have yet to receive them (via bank transfer) and have been constantly sent in circles! I am not receiving any further response on where my money is. I was told to ask my bank...?! I have also been keeping an eye on my account status and now suddenly for each withdrawal, it says "Mifinity "... but I do not have a Mifinity and I just do not understand what is happening. I get no response from the casino when I inquire about this and now I am just absolutely fed up!!!!! I request assistance in dealing with this situation!

Ich habe 3000 Euro gewonnen und Auszahlungen beantragt. Jeweils 1000 Euro. Verifiziert und alles bin ich . Das casino schrieb mir auch das alle Auszahlungen bearbeitet und genehmigt wurden aber bis heute habe ich es nicht erhalten (bank Transfer) und werde ständig nur vertröstet!!! Keine weitere Antwort wo mein Geld ist. Man sagte mir ich soll meine bank fragen...?! Ich beobachtete auch immer den Status in mein Account u jetzt steht plötzlich bei jeder Auszahlung "Mifinity " ...aber ich habe kein Mifinity und verstehe das alles nicht .Auf Nachfrage an das casino erhalte ich keine Antwort und ich bin jetzt wirklich bedient!!!!! Bitte um Hilfe zu dieser Situation!

Dear Lala55,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Lala55, 

The withdrawal requests we're executed and received on your end, as confirmed today with our casino representative.

We wish you more positive experiences playing in our casino. 

Best Regards,

Rollino Team

Dear Lala55,

Have you received your withdrawal from the casino yet?

Dear Lala55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Everything was resolved after a long wait

Alles geklärt nach langen warten

Dear Lala55,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru