Rooster Bet Casino - O pagamento do jogador foi atrasado.

I first won 16k with rooster et casino they wouldn't let me withdraw due to not having an upto date photo I'd witch I did so I lost the 16000 I then plaid my account rcp and got free spins I won't $12 I them plaid that money and won enough to use all my wager so the money was then mine I could withdraw I ended up winning over $3000 after that I tried to withdraw $2400 they keeped rejecting it so I tried doing $1000 then $500 and $500 so 2000 all up they have now turned around and told me on some of my bets I went over there bet per spin limit I'm am so over winning money with these people after pumping 1000s into there a casino and never ever been able to withdraw with them is there anyone that can help me get my money they have now wiped my account to $0

I have plenty of emails and screenshots that is a few

Dear scott1993casey,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear scott1993casey,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi no they rejected my withdrawal and put my balance back to $0.00

Dear scott1993casey,

Can you please clarify why is the screenshot of your game showing FUN balance? Did you play only the demo version of the game?

Additionally, please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear scott1993casey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'll open conversation history now and send them to you

Dear scott1993casey,

Thank you for the conversations provided.

Can you clarify my previous question regarding the FUN balance visible on your screenshots?

Regards,

Nick

Yes that did happen with the FUN balance but nothing to do with the winnings I'm talking about that was another win I had

Dear scott1993casey,

Would it be possible for you to forward your betting history to nikolas.b@casino.guru for further review?

Additionally, could you confirm whether there was a maximum win limit associated with the bonus you used? Also, what was your exact balance once your wagering was completed?

Please note that if your wagering was still ongoing and you placed bets over the maximum allowed limit, the casino has the right to confiscate any winnings generated from the bonus. However, if the max bet limit was exceeded after the wagering was finished, the bonus rules should no longer apply.

Awaiting your response.

Best regards,

Nick

Hey bud I can try log in and screen shot gaming history and the max bet was after my wagering was finished also there was no max winning rule was just the wagering I'll send the other info to that email you provided

Dear scott1993casey,

Thank you for the forwarded e-mails. However, the screenshots showing only deposits and withdrawals and not your betting history.

Please forward the betting history if it's available somewhere on your account.

Regards,

Nick

Hey bud they won't let me.access that

Thank you scott1993casey for all the information provided. To gather further evidence, your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick