RubyFortune Casino - A conta do jogador foi bloqueada.

I met all the requirements to make a withdrawl and it was for 3000 at first then down to 1875 and i deposited a dollar ..they also told me the managment closed and locked my account and took my winnings for no reason ...they wont tell me why? I dunno what to do

Dear lanzopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise which exact bonus you have activated and played? I would like to check the promotional terms and conditions.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

1$ deposit for 105 free spins and yes i did get a verification email for my account ...

Dear lanzopher,

I have checked the general bonus terms and conditions and this is what I found:

"10. You may thus not claim or receive a Free Spins offer at this Casino if you have previously claimed or received a Free Spins offer from another Group member Casino and have not yet wagered such previously claimed or received a Free Spins offer and its associated initial deposit at least 100 times at the Group member Casino that granted you such Free Spins offer. If your Account at this Casino has been credited with a Free Spins offer for which you (in our discretion, not to be exercised unreasonably) are ineligible, the Casino shall retrospectively void such Sign-Up Bonus and any winnings received by you after the Free Spins offer has been credited to your relevant accounts."

Could you please advise if you have redeemed any Free Spins from this casino or any sister casino (please see below) in the past?

Thank you in advance for your reply.

No i have not recieved any free spins or promotion .

Is there any relevant communication that you could forward to petronela.k@casino.guru, please? Could you advise where did you find the promotion and forward its exact link too?

https://casinobonusca.com/online-casinos/minimum-deposit/1-dollar/

I also emailed a screenshot of the page and the link

Also i emailned this link and a screeof nshot

Thank you, lanzopher, for your reply. Please understand that casinos can't guarantee that bonuses advertised by third parties include all the relevant information. There might have been important rules that needed to be followed while wagering the bonus and they wouldn't be mentioned on the website.

Is there any relevant communication between you and the casino that you could forward to me, please?

Dear lanzopher,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

NtsI have already sent the conversation I meequirhad with the casino and they wouldnt tell me anything or give me any reason and I met all the requirements..also they don't let you withdrawl unless you meet the requirements. I had to win 3600$ which was the wagering requirement s which I did so .

I have checked once again the bonus rules and this is what I found:

"8. The Bonus amount is subject to a minimum play through (wager) of 70 times (70x) by you before it can be transferred from your Bonus Balance to your Cash Balance ("Play Through Requirement"). For example, if you deposit 100 and receive a 100 credit bonus, the Play through Requirement will be 70 x 100 = 7000. Any winnings attributed to the Cash portion of your balance can be withdrawn at any time, subject to meeting all of these terms and conditions. In the event that a Player has a positive cash balance after the 70x wagering requirement is complete and such Player attempts to make a withdrawal, the withdrawal of winnings derived from the Free Spins will be capped at 100 Casino Credits (in the Player’s currency of play) and the remaining cash balance will be forfeited."

Could you please advise how much is your active balance now? Have you tried to request a withdrawal of the maximum cashout of $100?

They locked me out of my account so no I haven't done anything cause I im kicked out for no reason .

Thank you very much, lanzopher, for your reply. Unfortunately, I regret to inform you that casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.

Therefore, we recommend players contacting the official ADR (Alternative Dispute Resolution) company directly and use this complaint as a reference. You can file an official complaint against this casino through the following link.

Please let me know if you wish to proceed with filing an official complaint or if you need any help.

Thank you in advance for your reply and understanding.

Dear lanzopher,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.