SG Casino - O jogador se preocupa com atrasos no pagamento.

Hello dear forum,

In the past few days, I have won a total of €4400 at SG Casino. After researching in your forum, I found that the feedback is relatively negative. Now I am worried that my money will either not be paid out or will be paid out very, very slowly. Additionally, the casino has not yet asked for any documents from me for verification.

I am filing this complaint now because I anticipate that this casino may cause problems. Therefore, I want to get through the 14-day period as quickly as possible.

I really hope I receive my money within the specified 3-day timeframe.

Otherwise, I will involve a lawyer. I hope you will support me in getting my money as quickly as possible.

Florian

Hallo liebes Forum,

ich habe die letzen Tage insgesamt 4400€ bei SG Casino erspielt. Nach Recherche in eurem Forum war die Resonanz relativ schlecht. Nun habe ich Sorge das mein Geld nicht oder sehr sehr langsam ausgezahlt wird. Zudem möchte das Casino bisher keine Dokumente von mir für die Verifizierung.

Ich erstelle die Beschwerde deshalb jetzt schon weil ich davon ausgehe das dieses Casino Probleme bereitet. Daher will ich so schnell wie möglich über die 14 Tage Frist kommen.

Ich hoffe sehr das ich mein Geld in der angegebenen 3 Tage Frist bekomme.

Andernfalls werde ich einen Anwalt einschalten. Ich hoffe ihr unterstützt mich mein Geld so schnell wie möglich zu erhalten.

Florian

Hello florianmuehleisen98,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SG Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it's your first ever withdrawal? Did you try to initiate the verification process by your own? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed no matter what the casino claims.

Looking forward to your answer.

Regards,

Nick

Hello,

I have not made a withdrawal from this casino yet. This is my first one.

I deposited credit without bonus credit. I asked in the chat whether documents were required from me or not. This was denied.

I am very skeptical that verification is not required for such sums.

I have already written to support by email and announced that I will not tolerate a processing time of several weeks (I have already threatened to get a lawyer involved)

I hope the casino responds quickly and processes my payouts.

Hallo,

ich habe noch keine Auszahlung in diesem Casino getätigt. Dies ist meine erste.

Ich habe ohne Bonus Guthaben eingezahlt. Ich habe im Chat erfragt ob man Dokumente von mir benötigt oder nicht. Dies wurde verneint.

ich bin sehr skeptisch das bei solchen Summen keine Verifizierung erforderlich ist.

Ich habe per Mail bereits an den Support geschrieben & angekündigt das ich eine Wochenlange bearbeitungszeit nicht tolerieren werde. ( bereits im Vorfeld einen Anwalt angedroht)

ich hoffe das Casino reagiert schnell und bearbeitet meine Auszahlungen.

Hello florianmuehleisen98,

Since when is the withdrawal pending?

As stated above, the recommended time is 14 days no matter what casino or which payment provider you use.

Dear florianmuehleisen98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.