Shuffle Casino - O levantamento dos prémios dos jogadores está atrasado.

So i opemed account last month and gambeled alot. Lost more then i won thats for sure. I had like 6 withdrawls sucesfull already. And this time i won 4200 usd. So total balance of my is 5200 usd. Ws soon as i did withdrawl i saw it went to "in review". Which was weird because withdrawl was always instant before, money in seconds to my crypto. So i went to live chat and they told me they need more verifciation. I have sent addres proof and has been 4 days and they domt check. Porpusly they slow down to hold the money. And thats ilegal. I need the money and is such scam to ask for some documents and then not reviewing at all just to hold the money. This casino has to be reported as scam, i can see many people on forum already have same experience.  They also threaten me as soon as i come tk live chat that they wil block me from chat if i keep writting to them. That they wil update me themself. I mean ridiclous situation. feels like im trapped and they holding my money. Terrible!!! So 4 days have passed and document stil bein reviewed it shows is in the last stage but doesnt update. I want my money and just finish this nightmare is all. Never again this shuffle casino i wil use. Such a scam ilegal site

Dear Brzi1995,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Okay understand. Thank you for help

Dear Brzi1995,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, no zero response. They dont reply via email, they dont reply at all. Still in review my withdrawl and everything verified.

Thank you Brzi1995 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you

Dear Brzi1995, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply. In the meantime, please confirm if I understood correctly that your proof of address was verified.

Dear Shuffle Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal request and when Brzi1995 can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Yes i can send u screenshot of my account.

addres has been sucesfully verified. All steos are verified. Only thing is withdrawl is "in review". and is been for way too long now. Without any reply without any update. Totally unprofessional from shuffle casino.

today they requested liveness check so i also did it and is verified sucesufully so no more obstcales to hold my withdrawl.

Dear Brzi1995, thank you for keeping us updated. What is the status of your withdrawal request after the verification?

As you can see, we are still waiting for the casino representative to reply. I hope they will share more details soon.

hi natalia, there is stil no update. It says "in review" as whole 3 weeks.

unbelivable this is. They say when therr is update they wil contact me. This is sick that more then 3 weeks they holding my withdrawl and no respond! Only robot respodn this is crazy!!! Fred has been working on my ticket for over 3 weeks . Just embrasing work from shuffle really!!!! Has to be resolved this week or im gonna sue them thhis is unprofessional/scam behavior ! To hold my funds without any reason even tho i send and verified everyting!!!!

This user's activity has flagged for pastposting and operation of multiple accounts. Whilst we evaluate this matter, we appreciate your patience as this is a serious violation of the Shuffle.com terms and conditions. The overwhelming majority of this user's bets are on sports events which have triggered this review. We hope to have completed it soon, and urge that this user (along with any related accounts) wait patiently for a conclusion.

No this is big lie . I only have 1 account never used shuffle casino before. This is Shuffle casino classic move to write such incorrect and false information just to delay payments.

Only opened 1 account not long ago and thats only one i have and i will close it after i get paid because this is terrible site!!!

So this subjekt done!

about betting i bet alot of various sports bets, i also lost alot on basketball and soccer . And about the last bet i saw player is way too bad then other one, and also it seemed he was shit injured so ofcourse i bet alot of bets on that match. And i also lost some if u see. Lost 1000 usd and 500 usd . So isnt only winning.

shuffle porpusly holding money and making up excuses which is unprofesional! And unaceptable!!!

And about past posting i just see now the meaning of it.

if is ridiclious acussation. u can contact UTR event that was played that match, it is all live on camera and all schedule detailed and they will tell you exact time of match playing which u can see bets were made during play. So comtact utr organisation and they will tell you excact time of start of match and finish of match and schedule and also there is youtube you van watch UTR events and you can see time and all. SO ABOUT PAST POSTING again you made lying accusation so it should be punishied really to false accusing player something,when in real you just scam casino and dont want to pay! Which proofs many forum posts about you!!!! If you read it. no past posted bets as you are saying up. Ridiclous what else can you make up shuffle really. Terrible support terrible. Just pay out as you know you have to because is all clean and fair from my site . You just dont wanna pay thats why all this drama you doing.

And last post that i write. Its very sad that i have to go through guru casino that i get any kind of reply or explanantion why my money has been hold for 1 month. It is not normal that the casino cant normal comunicate and explain whats going on. Very very sad and low. Unproffesional complelty . Their Live chat only automatic robots for 1 month replying same "wait for completed review". And now that guru casino pushes (thanks alot for help) then shuffle replys. Funny facts really how low this casino is no wonder 1 star everywhere

Dear Shuffle Casino, please, share any evidence to support your accusations. You can send the supporting documentation to my email at natalia.b@casino.guru.

Hi Natalia - I have just emailed you.

We consider this matter closed, thank you.

Thank you for the email, Shuffle Casino.

Dear Brzi1995, we have received the evidence from the casino that your account is indeed connected to another one. There are several similarities and direct matches between your account and another one, and it makes me think that you either have created multiple accounts or have colluded with another person sharing some of the details with them. Both types of activities are forbidden. This is a general rule for online casinos that one person can have only one player's account. Please, check the following rule from the casino's terms and conditions:

3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted. If you realise that you have opened more than one registered Shuffle Account you must notify us immediately by email at support@shuffle.com.

Unfortunately, we cannot support you in this case, since creating multiple accounts constitutes a breach of T&C. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.