Shuffle Casino - Os fundos do jogador são retidos.

I have a self excluded account with remaning funds to withdrawal . Even if I self exclude I need to retrieve my money. I loved shuffle before. But they love to hate me

I need withdrawal my tokens from the account.

Dear pedrohf,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.

It appears you previously opened a complaint on our website regarding the same issue. https://casino.guru/shuffle-casino-player-is-unable-to-log-into-account

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain the discrepancy between the current and previous disputed amounts?
• Could you please advise whether you had only 1 account registered during the time you were a player of the casino altogether?
• Could you please provide a more detailed timeline of events? (dates)
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas