Slotimo Casino - A conta do jogador com ganhos foi bloqueada.

Hello, the casino has blocked my account with my money inside for over 3 months and has never given me an answer. I reach out constantly and they always respond with the same thing. I have completed my KYC, made withdrawals before, and now they did this to me. Everything I earned is stuck inside. I am in total despair over this matter.

ola, o casino bloqueou minha conta com meu dinheiro dentro a mais de 3 meses e nunca me deu uma resposta, entro em contato sempre e sempre me resopondem a mesma coisa, ja conclui meu KYC , ja fiz retiradas antes e agora fizeram isso comigo, tudo que ganhei esta la dentro, estou em total desespero por conta disso.

Hello elietevitoriot,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified? Did you accumulate your winnings with real money or did you use a bonus? How much did you deposit there in total? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, my account has already gone through the KYC process. all my earnings were with real balance. I already deposited a total of about 400 euros, the last time was 08/08/2023 about why my account is still blocked

Sim, minha conta ja passsou pelo processo de KYC. todos meus ganhos foram com saldo real. depositei ja total de uns 400 euros, a ultima vez foi 08/08/2023 sobre o motivo de minha conta ainda esta bloqueada

Hello elietevitoriot,

Would it be possible to forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Hello, I can't because the account is blocked.

olá, não consigo pois a conta esta bloqueada.

Hello elietevitoriot,

I've requested the e-mail communication between you and the casino which should not be affected by your account status, you can communicate with them anyway.

They don't answer my email

Eles nao respodem meu email

Hello elietevitoriot,

Please just forward the e-mail you sent to the casino no matter if they responded or not.

Dear elietevitoriot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.