Abri uma conta e depositei 100€. Em troca, recebi um bónus de 100€. Quando entreguei com sucesso este bónus com lucro e a verificação da conta ainda estava em processo, depositei 200 € adicionais para receber um bónus de fim de semana de 100 €. Assim que o meu processo de verificação da conta foi concluído após vários dias, durante os quais tive de apresentar uma conta telefónica e uma fotografia recente minha com o meu documento de identificação, retirei 998 €. No entanto, o operador, Slotshammer, devolveu apenas 100€ à minha conta de jogador e eliminou arbitrariamente 898€. A única explicação que recebi foi um longo extrato dos termos e condições, sem qualquer esclarecimento detalhado sobre o que supostamente fiz de errado. Minhas atividades de jogo estavam normais e até ganhei. Além disso, nunca tive outra conta neste site. Em nenhum momento fiz apostas contraditórias ou algo do gênero. O confisco de 898 euros também não foi explicado. Simplesmente parece aleatório. Se eu tivesse levantado 200€, provavelmente teriam deduzido apenas 100€, deixando-me o saldo restante. Isto parece ser totalmente fraudulento. Preciso do meu dinheiro de volta. Este valor significa muito para mim e foi realmente um momento feliz quando ganhei após contratempos recentes.
A operadora deverá devolver os meus 898€, que foram retirados injustamente da minha conta.
I opened an account and deposited €100. In return, I received a €100 bonus. When I successfully turned over this bonus with a profit and the account verification was still under process, I deposited an additional €200 to receive a €100 weekend bonus. Once my account verification process was completed after several days, during which I had to submit a phone bill and a recent photo of myself with my ID, I withdrew €998. However, the operator, Slotshammer, only returned €100 to my player account and arbitrarily deleted €898. The only explanation I received was a long extract from the terms and conditions, without any detailed clarification on what I supposedly did wrong. My gaming activities were normal and I even won. Also, I've never had another account on this site. At no point did I place contradictory bets or anything of that sort. The confiscation of €898 was also not explained. It simply seems random. If I had withdrawn €200, they would probably have deducted only €100 leaving me the remaining balance. This appears to be outright fraudulent. I need my money back. This amount means a lot to me and it was indeed a happy moment when I won after recent setbacks.
The operator should return my € 898, which was unjustly removed from my account.
Ich habe ein Konto eröffnet und 100 € eingezahlt. Dafür habe ich einen Bonus von 100 € erhalten. Als dieser erfolgreich mit Gewinn umgesetzt war und die Verifizierung noch nicht abgeschlossen war, habe ich erneut 200 € eingezahlt, um einen Wochenendbonus von 100 € zu erhalten. Als meine Verifizierung dann nach mehreren Tagen endlich durchgeführt wurde und ich auch noch eine Telefonrechung und ein aktuelles Foto von mir mit meinem Ausweis nachreichen musste, habe ich 998 € ausgezahlt. Der Anbieter Slotshammer hat 100 € zurück auf mein Spielerkonto gegeben und 898 € einfach gelöscht. Als Erklärung gabs nur einen langen Auszug der AGBs ohne genaue Erklärung was ich nun genau angeblich falsche gemacht habe. Ich habe ganz normal gespielt und gewonnen. Ich hatte auch noch nie einen Account auf dieser Seite. Ich habe keine gegenteiligen Wetten oder sonstiges platziert. Der Betrag 898 € wurde ebenfalls nicht erklärt. Es scheint wahllos zu sein. Hätte ich nun 200 € ausgezahlt, hätten sie mir wohl nur 100 € abgezogen und ich hätte den Rest behalten dürfen. Das ist wirklich betrügerisch. Ich möchte mein Geld zurück haben. Das ist wirklich viel Geld für mich und ich hatte mich total gefreut endlich mal wieder was gewonnen zu haben, nachdem es zuletzt sowieso nicht gut für mich lief.
Der Bedienende sollte mir meine 898 € zurückgeben, die er einfach von meinem Konto gelöscht hat.
I opened an account and deposited €100. For this I received a bonus of €100. When this was successfully implemented with a profit and the verification was not yet completed, I deposited €200 again to receive a weekend bonus of €100. When my verification was finally carried out after several days and I also had to submit a telephone bill and a current photo of myself with my ID, I paid out €998. The provider Slotshammer gave €100 back to my player account and simply deleted €898. The only explanation was a long excerpt from the terms and conditions without a precise explanation of exactly what I supposedly did wrong. I played normally and won. I've never had an account on this site either. I haven't placed any contrary bets or anything. The amount of €898 was also not explained. It seems random. If I had paid out €200, they would probably only have deducted €100 from me and I would have been allowed to keep the rest. This is really fraudulent. I want my money back. That's really a lot of money for me and I was really happy to finally win something again after things weren't going well for me recently anyway.
The operator should give me back my € 898, which he simply deleted from my account.
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