Slottyway Casino - A retirada do jogador é repetidamente atrasada.

I won a no deposit bonus, I played and won, I tried to withdraw but I couldn't, they asked me to make a deposit so I could withdraw, I did! I requested the withdrawal using the Pix method on 06/08, they told me that it would take 36 hours to verify it, I waited a few days, (normally after you request a withdrawal, the amount is withdrawn from your available balance) but at slottyway even requesting the withdrawal withdrawal, the amount is not withdrawn, (they seem to want you to play and lose everything), after a few days the amount was withdrawn from the game account and it appeared as approved! But the amount had not entered my bank account, I contacted support they told me that the withdrawal was approved by the casino and the payment department was processing it and that I had to wait, almost every day I got in touch to find out why my withdrawal had not landed in my bank account, they said the department was trying to send the funds but they came back and were making more attempts to send the funds, it took 14 days and it did not arrive in my account, and my withdrawal was rejected and returned for the game account, I didn't understand why they rejected it, the support said that the error was on the payment provider's side! On the same day my money returned, on the 22/06th I requested the withdrawal through the pix again, today it's been 14 days and my withdrawal hasn't dropped!!! Looks like they are holding my money so they don't pay me! And every time I contact support they tell me to wait! That they're doing everything possible, but they can't speed up the withdrawal process because it's not their department and blah blah blah, that the error is on the payment provider's side, they always tell me the same story as always, finally on the 08/ 07 it will be 1 month that I've been trying to make this withdrawal !!! The method is pix, in other casinos the withdrawal drops in less than 5 minutes! First time I see a problem like this! , And I want my money , they said that I should try another Jeton or Bitcoin method , but they all have a withdrawal fee and I am not interested in creating an account because it is a lot of bureaucracy to create !! I need my money !

Ganhei bônus sem depósito, joguei e ganhei , tentei sacar mais não consegui , pediram pra realizar um depósito pra poder realizar o saque , eu fiz isso ! Solicitei o saque pelo método Pix dia 08/06 , me disseram que levaria 36 horas pra fazer a verificação , esperei uns dias , (normalmente depois que você solicita um saque, o valor é retirado do seu saldo disponível) porém na slottyway mesmo solicitando o saque , o valor não e retirado , (parecem que eles quer que você jogue e perca tudo) ,depois de uns dias o valor foi retirado da conta de jogo e apareceu como aprovado ! Mais o valor não tinha entrado na minha conta bancária ,Entrei em contato com suporte eles me disseram que o saque estava aprovado pelo cassino e o departamento de pagamento estava processando e que era pra eu aguardar , quase todo dia eu entrava em contato pra saber pq meu saque não tinha caído na minha conta bancária , eles disseram que o departamento estava tentando enviar os fundos porém eles voltavam e estavam fazendo mais tentativas de enviar os fundos, deu 14 dias e não caiu na minha conta ,e meu saque deu rejeitado e voltou pra conta de jogo , eu não entendi pq rejeitaram , o suporte disse que o erro e do lado do provedor de pagamento! No mesmo dia que voltou meu dinheiro , dia 22/06 eu solicitei o saque pelo pix novamente , hj tá fazendo 14 dias e meu saque não caiu !!! Parece que eles estão segurando meu dinheiro pra não me pagar ! E toda vez que entro em contato com o suporte eles me mandam esperar ! Que estão fazendo todo o possível , mais não conseguem acelerar o processo de saque pq não e o departamento deles e blá blá blá , que o erro está do lado do provedor de pagamento, sempre me falam a mesma história de sempre , enfim dia 08/07 vai fazer 1 mês que tô tentando fazer esse saque !!! O método e pix , em outros cassinos o saque cai em menos de 5 minutos! Primeira vez que vejo um problema assim ! , E quero meu dinheiro , eles falaram que era pra eu tentar outros método Jeton ou Bitcoin , só que todos eles tem taxa de saque e eu não tô interessada em criar conta pq é muita burocracia pra criar !! Preciso do meu dinheiro !

Dear iracemafurtadosantos,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you asked the casino to forego any transaction fees or refund you the fees coming from payment processors if you use the other 2 payment methods for withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I didn't even know I could ask them to resign!

Anyway, the withdrawal method had Pix, jeton and bitcoin, for those of us who live in Brazil and a bureaucracy to be able to make the bitcoin and jeton wallet!! Not to mention they have a very high withdrawal rate!

Pix is a better and faster method! They told me that it's instantaneous and that, of course, they do the verification every 36 hours. But mine is taking longer than expected because it's the PIX withdrawal method!

MY SECOND WITHDRAWAL ATTEMPT TODAY HAS BEEN 15 DAYS, AND MY MONEY DIDN'T DROP INTO MY BANK ACCOUNT AND NEITHER RETURNED TO THE BALANCE IN THE CASINO! , I think they are holding my money to not pay me ! because I knew pix withdrawal falls on time! And tomorrow the 08/07th will be ONE MONTH that I've been trying to make this withdrawal!

I need it to be by the pix method! If they have a problem, wouldn't it be better to deactivate the PIX withdrawal option? because I think this is disrespectful to the players!

And they always tell me to wait, wait, but I'm tired of waiting and I want my money in my bank account!

The first time I applied for a withdrawal, they said the payment provider was trying to send funds and the money was coming back! I contacted my bank NUBANK, and they told me that there was no attempt to deposit in my account !!!!

Chat staff does not solve my problem, I've been waiting for almost 1 month, they say they are solving the problem, but they never solve it !!! AND I WILL NOT GIVE UP MY MONEY IF THAT'S WHAT THEY WANT!!

How many more withdrawal attempts at this casino will I have to make? There are already 2 withdrawal attempts

And detail , the girl in the chat told me that it was for me to do it for bitcoin , I asked how many days it takes for the money to drop into my account , she told me it was 10 days , I asked if there would be delays too , she said that maybe yes , it could the same problems occur as the pix!

If she told me that (I have prints) and because there may also be a delay for another withdrawal method, which makes me think again, that they are the ones holding my money, and not letting it be processed in my bank account, and so on the balance returns to the casino so I can play and lose everything !!!!!

The first time I requested the withdrawal, it took 14 days and it returned to the game account, and this second time now, it's been 15 days and it didn't fall into my bank account and it didn't even return to the casino.

Nem sabia que poderia pedir a eles pra renunciar!

Enfim , o método de saque tinha Pix , jeton e bitcoin , pra nós que mora no Brasil e uma burocracia pra poder fazer a carteira do bitcoin e jeton !! Sem contar que eles tem taxa de saque altíssima !

Pix e um método melhor e mais rápido ! Eles me disseram que e instantâneo e que , claro eles faz a verificação lá de 36 horas . Porém o meu tá demorando mais que o esperado por ser pelo método de saque PIX !

MINHA SEGUNDA TENTATIVA DE SAQUE HJ ESTA FAZENDO 15 DIAS , E MEU DINHEIRO NAO CAIU NA MINHA CONTA BANCÁRIA E NEM VOLTOU PRO SALDO NO CASSINO ! , eu acho que eles estão prendendo meu dinheiro pra não me pagar ! Pq que eu sabia saque pelo pix cai na hora ! E amanhã dia 08/07 vai fazer UM MÊS que tô tentando fazer esse saque !

Preciso que seja pelo método pix ! Se eles tá com problema , não era melhor desativar a opção de saque pelo PIX ? Pq eu acho isso um desrespeito com os jogadores !

E eles sempre me diz pra esperar , esperar , mais eu tô cansada de esperar e quero meu dinheiro na minha conta bancária!

Da primeira vez que fiz o pedido de saque , eles disseram que o provedor de pagamento estava tentando enviar fundos e o dinheiro estava voltando ! Entrei em contato com meu banco NUBANK, e eles me disseram que não teve nenhuma tentativa de depósito na minha conta !!!!

Pessoal do chat não resolve meu problema, tô há quase 1 mês esperando , eles dizem que estão resolvendo o problema, mais nunca resolvem !!! E EU NAO VOU DESISTIR DO MEU DINHEIRO , SE E ISSO QUE ELES QUEREM !!

Quantas mais tentativas de saque nesse cassino vou ter que fazer ? Pq já tem 2 tentativas de saque

E detalhe , a moça do chat me disse que e pra eu fazer pelo bitcoin , perguntei quantos dias demora pra cair o dinheiro na minha conta , ela me disse que era 10 dias , perguntei se haveria atrasos tbm , ela disse que talvez sim , poderia ocorrer os mesmo problemas igual do pix !

Se ela me afirmou isso ( tenho prints) e pq pode ter atraso tbm por outro método de saque , o que me faz pensar de novo , que e eles que estão prendendo meu dinheiro, e não deixando ser processado na minha conta bancária , e assim o saldo retornar pro cassino pra eu jogar e perder tudo !!!!!

Da primeira vez que solicitei o saque , demorou 14 dias e voltou pra conta de jogo , e dessa segunda vez agora , tá fazendo 15 dias e nao caiu na minha conta bancária e nem retornou pro cassino .

I contacted the chat today they told me the following message:

"I will forward a request to our payments department and ask them to verify your payment.

We understand that you may be anxious to get a response and we will do our best to get back to you as soon as possible. It may take a few days depending on how busy our department is and how quickly they can respond."

I said to wait more days, and tomorrow it's been 1 month since I've been trying this withdrawal

And she answered me this:

"-I understand, but the payment got stuck in the payment system. I'll ask them if something can be done about it."

And I said this:

- Got stuck? Can't process my bank account at once?

And she answered me this:

- "They would have done this already if it were possible. We will check to see if a payment provider fixed the problem they had."

I need my money in my bank account for God's sake!!! They should have already fixed the problem with the payment provider !!!! Since he's causing all of this

Entrei em contato com o chat hj eles me disseram a seguinte mensagem :

"Vou encaminhar uma solicitação ao nosso departamento de pagamentos e pedir que verifiquem seu pagamento.

Entendemos que você pode estar ansioso para obter uma resposta e faremos o possível para retornar o mais rápido possível. Pode levar alguns dias, dependendo da ocupação do nosso departamento e da rapidez com que eles podem responder."

Eu disse que esperar mais dias , sendo que amanhã faz 1 mês que tô tentando esse saque

E ela me respondeu isso :

"-Entendo, mas o pagamento ficou preso no sistema de pagamento. Vou perguntar a eles se algo pode ser feito sobre isso."

E eu falei isso :

- Ficou preso? Não podem processar na minha conta bancária de uma vez?

E ela me respondeu isso :

- "Eles já teriam feito isso se fosse possível. Verificaremos se um provedor de pagamento corrigiu o problema que eles tiveram."

Eu preciso do meu dinheiro na minha conta bancária pelo amor de Deus!!! Já deveriam ter arrumando o problema com o provedor de pagamento !!!! Já que ele que tá causando tudo isso

I entered the casino today on 07/07 at 12:52 pm and my balance returned to the casino again !! I no longer gave anything to do to process my withdrawal in my bank account!

And other methods for me is not optional !! I need to withdraw via Pix

Entrei agora no cassino hj dia 07/07 as 12h52 e meu saldo voltou de novo pro cassino !! Eu já não dei mais o que fazer pra poderem processar minha retirada no na minha conta bancária !

E outros métodos pra mim não e opcional !! Preciso fazer a retirada pelo Pix

When my balance returned to the casino I requested the withdrawal again , the attendant told me to wait for 36 hours , I asked if it would drop .. he said yes , after 36 hours my withdrawal has to be processed in my account bank, and he told me that he didn't see any error in the payment provider and that the pix withdrawal is normal

Blz, as the balance doesn't disappear when we request the withdrawal, I used the value and played! The withdrawal was quickly rejected because I played,

Thank God I played and made more money!

I managed to make 7 thousand reais!

Now I made a request for a withdrawal of 3 thousand (because it is the maximum withdrawal limit). the payment provider is normal and has no more errors! Hope my withdrawal will be credited to my bank account! And that I managed to withdraw the 3 thousand and the 4 that are still there ...

Quando meu saldo retornou pro cassino eu solicitei de novo o saque , o atendente me disse que era pra aguardar as 36 horas , eu perguntei se ia cair .. ele disse que sim , após as 36 horas tem que ser processado meu saque na minha conta bancária , e ele me disse que não viu nenhum erro no provedor de pagamento e que o saque pelo pix está normal

Blz , como o saldo não some quando a gente solicita o saque , eu mechi no valor e joguei ! Rapidamente foi rejeitado o saque pq eu joguei ,

Graças A Deus eu joguei e fiz mais dinheiro !

Consegui fazer 7 mil reais !

Agora fiz o pedido de saque de 3 mil ( pq e o limite máximo de saque) .. tá em processo , vou aguardar as 36 horas pra aprovarem e precisa cair meu saque logo em seguida , pq o atendente Henry me disse que cairia e que o provedor de pagamento está normal e não tem nenhum erro mais ! Espero que meu saque será creditado na minha conta bancária ! E que eu conseguida sacar os 3 mil e os 4 que estão lá ainda ...

Anyway, I had 7 thousand reais, and you know, I requested the withdrawal of 3 thousand, but it's still in my wallet! .came into temptation and went to play more, I almost lost everything! I got half of it back! As soon as I played, my bankroll dropped to 2 thousand and the withdrawal I had made of 3 thousand was rejected because the balance was not enough, I continued playing and recovered almost half! Now I have 4 thousand reais, I made the withdrawal request for 3 thousand again, it's processing, and I'm not going to touch the balance anymore, even if the temptation to play is greater !!!

They leave the balance showing just for the person to play and lose, when we make the withdrawal it could disappear from the wallet.

Anyway , I hope it is approved and falls into my bank account soon

I've been trying to withdraw on this platform for a month! And they don't process my withdrawal right away

Enfim , estava com 7 mil reais ,e vcs sabem né solicitei o saque de 3 mil , porém ainda continua na carteira ! .cai na tentação e fui jogar mais , quase perdi tudo ! Consegui recuperar metade ! Assim que joguei , minha banca caiu pra 2 mil e o saque que tinha feito de 3 mil rejeitou pq o saldo não era suficiente, continuei jogando e recuperei quase metade ! Agora estou com 4 mil reais , tornei fazer o pedido de saque de 3 mil , tá processando , e não vou mexer mais no saldo, mesmo se a tentação de jogar for maior !!!

Eles deixa o saldo aparecendo só pra pessoa jogar e perder , na hora que a gente fizesse o saque poderia sumir da carteira .

Mais enfim , espero que seja aprovado e caia logo na minha conta bancária

Eu tô há um mês tentando fazer saque nessa plataforma! E eles não processa meu saque logo

Thanks for the update. I'll update the disputed amount to 3000 R$.

Please let me know if your current withdrawal request is processed. If you have any news or encounter any difficulties, please let us know and we'll try to assist you.

Looking forward to hearing from you.

I lost the money I made, you know why? Because the 3,000 that I had requested did not disappear from my wallet, and it continued to appear, I gambled and lost everything!!

They told me that the thousand I requested on the 22/06 is approved and is still in process! This money did not return to my game account and did not even fall into my bank account!

They got what they always wanted , not processing the money , the money was there even after requesting the withdrawal !

Anyway , I lost what I gained because of them !

And the thousand is approved and did not fall into my bank account!!

I didn't understand anything, because they are making me a clown!!

And they still told me to wait, I've been waiting for 33 days for a withdrawal that will never fall!

They must be a bunch of scammers!

I'm disgusted with this situation

I wish I could sue this casino!

Eu perdi o dinheiro que ganhei , sabe pq ? Pq os 3 mil que tinha solicitado não sumiu da carteira , e continuou aparecendo , joguei e perdi tudo !!

Eles me disseram que os Mil que solicitei dia 22/06 tá aprovado e ainda está em processo ! Esse dinheiro não voltou pra minha conta de jogo e nem caiu na minha conta bancária !

Eles conseguiram o que sempre quiseram , não processar o dinheiro , o dinheiro constar lá mesmo depois de solicitar o saque !

Enfim , perdi o que ganhei por culpa deles !

E os mil está aprovado e não caiu na minha conta bancária!!

Fiquei sem entender nada , pois eles estão me fazendo de palhaça!!

E ainda me me mandaram esperar, tem 33 dias que estou esperando por um saque que nunca vai cair !

Eles devem ser um bando de golpistas!

Estou indignada com essa situação

Gostaria de poder Processar esse cassino !

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear iracemafurtadosantos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.