Slotum Casino - O jogador está lutando para concluir a verificação da conta.

Hi there,

I would like to withdraw 1000 EUR.

They ask for a voucher from Neosurf (that's what I paid for (Dundle.com))

I have sent you a screenshot of the purchase and the confirmation email.

There is no more evidence.

Still, they want something else.

This of course makes a withdrawal impossible.

Thanks in advance for your support

Hallo,

ich möchte 1000 EUR auszahlen.

Sie verlangen ein Gutschein von Neosurf (darüber habe ich gezahlt (Dundle.com))

Ich habe den eine Bildschirmkopie von dem Kauf sowie die E-Mail Bestätigung zugesendet.

Mehr Belege gbit es nicht.

Trotzdem wollen die noch irgendetwas anderes.

So wird natürlich eine Auszahlung unmöglich.

Danke im Voraus für eure Unterstützung

Dear Hansispezial,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Hansispezial,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.