Slotuna Casino - Os ganhos dos jogadores foram atrasados.

Unfortunately, the casino has not paid out my winnings for 3 weeks

Chatbots are used that always give the same answer in the support customer chat

I was also able to recognize this fraudulent behavior in many other users

They try to avoid any payout

I want to hold these people accountable

a club of fraudsters

please help

Leider zahlt das Casino seit 3 Wochen meinen Gewinn nicht aus

Es werden Chatbots verwendet, die immer die gleiche Antwort im Support Kundenchat geben

Diese betrügerische Verhalten konnte ich bei vielen anderen Usern ebenfalls erkennen

Sie versuchen jede auszahlung zu vermeiden

ich möchte diese leute zur rechenschaft ziehen

ein club von betrügern

bitte um hilfe

Dear adrianbauer1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I have had a successful payout after 8 days

the KYC verification was passed

I made the winnings without a bonus and have been waiting for 3 weeks for a payout of 1500 euros

these people are fraudsters

Hallo,

ich hatte bisher eine erfolgreiche Auszahlung nach 8 Tagen

die KYC VErifizierung wurde bestanden

ich habe die gewinne ohne bonus erzielt und warte seit 3 wochen auf auszahlung von 1500 euro

diese leute sind betrüger

Hello do something now

iam still waiting

you are as Slow as the Casino solving this Problem

what the f**k

Thank you for your reply, adrianbauer1986. Please note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently handle over 1,200 active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible.

Furthermore, I must warn you that this kind of language will not be tolerated, and one more attempt to verbally assault or intimidate any Casino.Guru professionals or any involved party will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.

man your way too slow

thats useless

Do I understand correctly that you are no longer interested in our assistance?

Help and shut up

Man hilf und halt’s Maul

I hope you seek assistance elsewhere, as this marks our final interaction with you. Instead of cooperating, there has been a repeated display of anger and a lack of respect. As an independent mediator offering free assistance to our users, the only expectation is mutual respect, which has unfortunately not been reciprocated in your case.

Due to the use of abusive language, your account has been banned. Any attempts to create alternative accounts on our website will result in immediate closure.

This complaint will be closed without an option to reopen it in the future.