Snatch Casino - O levantamento dos prémios dos jogadores está atrasado.

I can't go through verification because they're asking for a document that isn't issued in Russia.

Не могу пройти верификацию,так как просят тот документ которого в России не выдают.

Dear 81aleks1607,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good afternoon, I have a problem with verification; they ask for documents that I cannot provide to them.

Добрый день у меня проблема с верификацией они просят те документы которые я не могу им предоставить.

Thank you for your reply, 81aleks1607. Could you please clarify which documents the casino requested? Do I understand correctly that you should verify your home address?

Hello, yes, there was a problem with the address, but as soon as I contacted you, miraculously, the account was verified within a couple of hours. Now they have asked for confirmation of the piatrix wallet. I sent all the documents via mail, but almost a day has passed and still no response.

Здравствуйтте,да проблема была с адресом,но как только я к вам обратился чудесным образом через пару часов аккаунт верифицировали. Теперь они запросили подтверждения пиастрикс кошелька. Я через почту отправил все документы,но уже почти сутки прошли,а ответа так и нет.

Thank you for your time, the payment has been completed.

Спасибо что уделили время платеж был выполнен.

Dear 81aleks1607,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru