Snatch Casino - Os ganhos do jogador foram limitados.

Hi, I live in Germany but that's not a problem. I made a deposit of 25 Euros and received a bonus of 150 percent. I've met the wagering requirements and I was looking to make my first withdrawal. However, it was immediately cancelled today. The reason given was that I can only receive five times the bonus amount, which is 187 Euros. The remaining 1732 Euros were cancelled. On January 11, I made a deposit and played with a bonus. That was 30 Euros I deposited, and I was then paid 400 Euros. Therefore, that should have been a bonus of 275 percent, which is not offered by the casino. So I'm not sure what I should do next. I want the 1700 Euros that's supposed to be mine.

Hi ich wohne zwar in Deutschland aber kein Problem. Ich hatte eine Einzahlung in höhe von 25 Euro gemacht und der Bonus war 150 Prozent ich habe alles Umgesetzt und wollte jetzt die ersten Auszahlungen machen die wurden heute prompt Storniert mit der Aussage das man nur das fünfache vom erhaltenen Bonusbetrag bekommt und das sind 187 Euro die restlichen 1732 Euro wurden storniert ich hatte am 11.1 auch da Eingezahlt und mit Bonus gespielt das waren 30 Euro die ich eingezahlt habe mir wurden dann 400 Euro Ausbezahlt das müsste ja dann ein Bonus von 275 Prozent gewesen sein und den Gibts da nicht also was soll ich jetzt machen ich will die 1700 Euro haben die mir zustehen.

Dear Lolek100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:

1.4. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal.

Sadly, there is not much I can do to support your case at this time, especially when the casino shares all the relevant information on the website. Casinos try to design their bonuses to be as attractive as possible, and setting a maximum cashout limit for bonus winnings is very common.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Kristina

I think it's an absolute disgrace because the real money is combined with the bonus money and suddenly it's all bonus money, and then you can close the case

Ich find das eine Absolute Frechheit da wird das Echtgeld mit dem Bonusgeld zusammen getan und auf einmal ist alles Bonusgeld naja sie können den fall dann schliessen

Thank you for your reply, Lolek100. I understand your frustration, but unfortunately, this is how bonuses with maximum cashout work, and there is nothing we can do about it.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.