Solisbet Casino - Jogador questiona licença do cassino e quer seu depósito de volta.

They dont have a valid licence and i deposited 40 euros that i want back .

Dear Dinnrg1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the casino's license and I can see that it operates under a valid Gaming Curacao license. You may check the validity by clicking on the logo at the bottom right side of the casino website, or you may check it directly here: https://licensing.gaming-curacao.com/validator/?lh=bf0f442a5d25f93e68d7bf7633a9f2a7

Have you requested the casino to return the deposit to you?

Could you please tell me if you played any games with your deposited money?

Kindly advise if you passed the KYC verification.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

its not verified because i get the message unveriied url.

this is written in the link.The above Casino or Sportsbook is NOT licensed or authorized by Gaming Services Provider, N.V. #365/JAZ.

I did not asked for returning my money and are not kyc passed

And this message also

Apolonia N.V.

NODATA THIS URL IS NOT VERIFIED.

When you click on the image of the license in the right bottom corner of the website, you will see that the license is valid.

Please let me know if there is anything else I can help you with, otherwise I will be forced to close the complaint.

Thats a fake picture but nevermind i will take my loss you guys are scammers.

Because i dont get a valid licence link.

I can show you proof.

And they also dont want to close my account because they are not responding.

Could you please advise when you requested your account to be closed? Have you contacted support via chat or email? Have you specified the reason for your account closure?

Last friday and yesterday but no response or closure.

Could you please forward the email with your account closure request to veronika.l@casino.guru? Alternatively, you may post the screenshot here.

Dear Dinnrg1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.