Spicy Jackpots Casino - A retirada do jogador está atrasada.

Withdrew 18th of April, getting there exact same replies as every other case, I’m verified and have withdrawn before. The support email never replies but bombard with promotions, at what point does this become illegal. Contact telephone number once in use now unavailable, how can this operate fairy when no one can withdraw, non bonus money attempted to be withdrawn.

Hello Terryc1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spicy Jackpots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Cannot see exact date when verified but probbaly 6-9months ago, I have withdrew before which only took a few days. this was all real money, I contacted live chat yesterday as the email support does not reply, they have said something similar to what I have seen in previous discussions, they have re sent the issue to the finance department and will let me know, however this is the same response I keep hearing, not sure what the next stage is, the live chat is the only place to contact and they pass it off to "financial department" who you cannot contact.

Thank you Terryc1 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Terryc1,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite a Spicy Jackpots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Spicy Jackpots Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Tomas

They have not replied to any of the requests made by guru’s to any of the complaints so I don’t except much this time, Iv just read another has waited since February, I don’t get how they are allowed to do this and get away with it, is a complaint to there licencer curacao worth doing

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Terryc1,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I would recommend you contact the Curacao Gaming Authority and submit a complaint to them. Still, it is not possible to learn which of Curacao's regulators is responsible for this casino. If you would like to try to write to them all and open a complaint, I can provide you with e-mails for these regulators. If you need the list or have any questions, please do contact me through my e-mail: tomas.k@casino.guru

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas