Spin Million Casino - O jogador acredita que o seu pagamento foi atrasado.

I request the withdrawal on 11/25/22 (maximum casino confirmation time 48 hours), I am refused the first time without giving any explanation, I ask the live chat for the reason and they ask me for a series of photos of me with documents in hand, I send everything requested, another 48 hours pass and I am refused again, due to a blurry photo of the identity document, I return it when requested and I request the withdrawal, after another 48 hours I am refused again, due to a photo of the proof of domicile blurred, I ask the live chat for explanations as they hadn't asked me for residence before it was approved, the live chat asks me to send the requested photo directly to the chat which is accepted, the documents office asks me again the same things as if they were two different companies 1. Documents office 2. Live chat, I send back what was requested, they ask me again for my identity document... they are making sure I don't withdraw the money I would like to resolve the situation , with each withdrawal they create various problems so that nothing is withdrawn, I would like to put an end to their sleight of hand. Thank you

Richiedo il prelievo il giorno 25/11/22 (massimo tempo di attesta del casinó 48 ore), mi viene rifiutato la prima volta senza dare alcuna spiegazione, chiedo alla chat live la motivazione e mi chiedono una serie di miei foto con i documenti in mano, invio tutto il richiesto, passano altre 48 ore e mi viene di nuovo rifiutato, causa una foto del documento di identità sfocata,rinvio quando richiesto e richiedo il prelievo, dopo altre 48 ore mi viene di nuovo rifiutato, causa foto della prova del domicilio sfocata, chiedo alla chat live spiegazioni in quanto non mi avevano chiesto la residenza prima era stata approvata, là chat live mi chiede di mandare direttamente il chat la foto richiesta che viene accettata, L ufficio documenti mi richiede di nuovo le stesse cose come se fossero due aziende diversa 1. Ufficio documenti 2. Chat live, rinvio quanto richiesto, mi richiedono di nuovo il documento di identità… stanno facendo in modo che io non preleva i soldi vorrei risolvere la situazione, a ogni prelievo creano problemi vari in modo che non venga prelevato nulla, vorrei porre fine a i loro giochi di prestigio. Grazie

Dear lucaabis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok I will wait, but I want to clarify that in their regulation it is written that withdrawals are processed in a maximum of 48 hours, it is not the first withdrawal that I request and I get so I see no need to ask for further documents, if the withdrawals have already been accepted means that the kyc procedure has already been carried out and that it has been approved, I follow the rules and it would be right for everyone to respect them and not just the players.

Ok attenderò, ma voglio precisare che nel loro regolamento c’è scritto che i prelievi vengono elaborati al massimo in 48 ore, non è il primo prelievo che richiedo e ottengo quindi non vedo alcun bisogno di chiedere ulteriori documenti, se i prelievi mi sono già stati accettati vuol dire che la procedura kyc è già stata effettuata e che sia stata approvata, io seguo le regole e sarebbe giusto che fossero rispettate da tutti e non solo da i giocatori.

My documents have been accepted by the documents team with an email the payment has not yet been accepted 7th day after the withdrawal request

I documenti mi sono stati accettati dal team dei documenti con una mail il pagamento non è stato ancora accettato settimo giorno dopo la richiesta di prelievo

Dear lucaabis,

Have you received your withdrawal from the casino yet?

Hello, no, I haven't received anything yet, and they also excluded me from the VIP club I was a member of

Buongirono, no non ho ancora ricevuto niente, inoltre mi hanno escluso dal vip club di cui facevo parte

Dear lucaabis,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Spin Million Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away fromSpin Million Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.