Spinanga Casino - A retirada do jogador está atrasada.

Good morning,

Unfortunately, there are problems once again with Spinanga concerning the withdrawal of funds, this time involving 6000 euros.

I have been waiting for over a week for a payout. The first few withdrawals went smoothly, but since last Monday, they have unfortunately not paid anything out.

All information in my payment and withdrawal sections has been set to zero, and I can't see anything anymore. They claim it is due to issues with my computer and mobile phone.

So far, they have not requested KYC, even upon my inquiry, they assured me that everything is fine with my account.

Last night, a staff member told me in a chat that the withdrawal would take as long as it needs to be processed.

The whole process has become quite tedious.

I'm from Germany, which unfortunately cannot be changed here.

guten morgen

leider gibt es wieder probleme bei spinanga mit der auszahlung diesmal geht es um 6000 euro

ich warte jetzt schon seit über einer woche auf eine auszahlung die ersten auszahlungen haben gut geklappt nur jetzt zahlen sie leider seit letzte woche montag mal wieder nichts aus

in meinem zahlungs und abhebungsbereichen ist alles auf null gesetzt man sieht nichts mehr auf anfrage liegt es natürlich an meinem pc und handy

kyc wollten sie bis jetzt nicht auch auf nachfrage hin wäre mit meinem konto alles gut

gestern sagte man mir es dauert so lange wie es dauert im chat mit einem mitarbeiter

ist echt sehr mühselig dort

ich bin aus deutschland das kann man leider oeben nicht ändern hier

Dear kohlmannjk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you received confirmation about the request in your email inbox?
• Could you please advise if there is any record of the withdrawal status in your transaction history?
• Are previous successful withdrawals recorded there?
• Please forward me your recent correspondence with the casino regarding the issue. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

As I said, everything is set to zero, I no longer have an overview of what was paid out and when because you can no longer see it in the profile

According to Spinanga, it's on my computer, but it's the same on my cell phone

I always get emails when I want to pay something, yes

wie schon gesagt es ist alles auf null gesetzt ich habe keine übersicht mehr was wann ausbezahlt wurde da man es im profil nicht mehr nachvollziehen kann

es liegt laut spinanga an meinem rechner nur auf dem handy ist es auch so

ich bekomme immer emails wenn ich etwas auzahlen möchte ja

Sharing a chat transcript or other correspondence with the casino would be very helpful in understanding the situation you are facing.

Please forward it to my email at tomas@casino.guru

If you saved the conversations with support via screenshots, you can post them directly in the complaint thread.

I'll await your reply.

Dear kohlmannjk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.