Spinanga Casino - A retirada do jogador foi adiada.

They are deliberately delaying my money so that I will play it again. This has happened in the past, and I ended up losing 1500€. I withdrew 500€, and it took them 5 working days to deposit it into my account. Now, the same thing is happening again. It has been 4 days, and the first 500€ still haven’t been deposited. If they begin the verification process, it will take a month to resolve the issue, and I still won’t have received even 1000€ out of the 10,000€.

Μου καθυστερούν τα χρήματα μου επίτηδες για να τα ξανά παίξω. Έχει ξανά γίνει στο παρελθόν και τους χάρισα 1500€ τα 500 τα σήκωσα και έκαναν 5 μέρες εργάσιμες να μου τα βάλουν. Τώρα πάλι τα ίδια. Έχουν περάσει 4 μέρες και ακόμα τα πρώτα 500 δεν έχουν μπει. Και αν ξεκινήσουν και την διαδικασία ταυτοποιήσεις θα κρατήσει έναν μήνα το θέμα και ακόμα δεν θα έχω πάρει ούτε 1000€ από τα 10.000

Dear pwdm6cnvjj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Thank you, I will wait.

Σας ευχαριστώ θα περιμένω.

Was your cashout at least partially paid out?

If your issue persists, could you please share screenshots of your payout requests with the status visible?

Post screenshots here or send the information to my email at tomas@casino.guru

still nothing please for your action.

ακόμα τίποτα παρακαλώ για την οποία ενέργεια σας.

I also sent you an email

Σας έστειλα και mail

Do you have any news??

Έχετε κάποιο νέο;;

Thank you very much, pwdm6cnvjj, for providing the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello pwdm6cnvjj,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Spinanga Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Thanks.

Ευχαριστώ.

The authentication process has started but is still delayed. I have been in this trouble for a month since the first withdrawal I made. And I still haven't gotten my money. This has never been done before in any company in as many years as I have been playing.

Έχει ξεκινήσει η διαδικασία ταυτοποιήσης αλλά πάλι είναι καθυστερημένη. Είμαι σε αυτήν την ταλαιπωρία έναν μήνα από την πρώτη ανάληψη που έκανα. Και ακόμα δεν έχω πάρει τα χρήματα μου. Αυτό δεν έχει ξανά γίνει σε καμία εταιρεία τόσα χρόνια που παίζω.

24 days have passed since I won the money and I haven't seen any money! And 16 days since the identification started and they are still delaying me, I have sent what they have requested. Plus they also asked for details from a card which I haven't made a deposit from but they saw it in the account statement they asked for and told me to send this card as well... simply unacceptable!!!

24 ημέρες έχουν περάσει από όταν κέρδισα τα χρήματα και χρήματα δεν έχω δει! Και 16 μέρες από όταν ξεκίνησε η ταυτοποιήσει και ακόμα με καθυστερούν εμώ έχω στείλει ότι έχουν ζητήσει. Συν ότι ζήτησαν και αναλυτικό από μια κάρτα η οποία δεν έχω κάνει καταθεση από αυτήν αλλά την είδαν στην κίνηση λογαριασμού που ζήτησαν και μου είπαν να στείλω και αυτήν την κάρτα…απαράδεκτο απλά!!!

While they confirmed the last document for verification I went to log into my account and it won't let me, it says my account is under review.

Ενώ επιβεβαίωσαν το τελευταίο έγγραφο για την επαλήθευση πήγα να μπω στον λογαριασμό μου και δεν με αφήνει, λέει ότι ο λογαριασμός μου είναι υπό εξέταση.

We would like to inform you that your account has not passed the verification process in our Project and has now been closed without the right to reopen in accordance with Terms and Conditions 9.1.

Your last deposit of EUR 100 will be returned to your Card as soon as possible.

If you have any additional questions, please feel free to contact us via email at support@{ {project name}}.com or via Live Chat.

My best wishes,

{ {project name}}.com Finance Department

this came to me just now from them without explaining the reason.

Θα θέλαμε να σας ενημερώσουμε ότι ο λογαριασμός σας δεν πέρασε τη διαδικασία επαλήθευσης στο Έργο μας και τώρα έχει κλείσει χωρίς το δικαίωμα να ανοίξει ξανά σύμφωνα με τους Όρους και Προϋποθέσεις 9.1.

Η τελευταία σας κατάθεση ύψους 100 EUR θα επιστραφεί στην Κάρτα σας το συντομότερο δυνατό.

Εάν έχετε επιπλέον ερωτήσεις, μη διστάσετε να επικοινωνήσετε μαζί μας μέσω email support@{{project name}}.com ή μέσω Ζωντανής συνομιλίας.

Τις καλύτερες ευχές μου,

{{όνομα έργου}}.com Οικονομικό Τμήμα

αυτο μου ήρθε μόλις τώρα από αυτούς χωρίς να μου εξηγούν τον λόγο.

and finally they closed my account illegally in order to take €10,000 from me because they saw on revolut a card of my wife that I never made a deposit with them and they also illegally asked me for detailed information about her. And for this reason they closed my account and took €10,000 from me. While they put the €500 on me. Then they probably didn't mind the card!!! Just scammers

και τελικά μου έκλεισαν τον λογαριασμό παράνομα για να μου φάνε 10.000€ γιατί είδαν στην revolut μια κάρτα της γυναίκας μου που εγώ ποτέ δεν έκανα καταθεση σε αυτούς και μου ζήτησαν και παράνομα αναλυτικό για αυτήν. Και γιαυτο το λόγο μου έκλεισαν τον λογαριασμό και μου έφαγαν 10.000€. Ενώ τα 500€ μου τα έβαλαν. Τότε μάλλον δεν τους πείραζε η κάρτα!!! Απλά απατεώνες

From checking my banks now, I have never made a deposit on their site from a card that is not in my name. They lie and illegally closed my account and stole €10,000 from me

Από ότι τσέκαρα τώρα τις τράπεζες μου, ουδέποτε έκανα καταθεση στο σαιτ τους από κάρτα που δεν είναι στο δικό μου όνομα. Λένε ψέμματα και παράνομα μου έκλεισαν τον λογαριασμό και μου έφαγαν 10.000€

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Is there a legal department where I can get my money? What they are doing is illegal. They make fun of people for not giving them their money.

Υπάρχει κάποιο νομικό τμήμα να μπορέσω να πάρω τα χρήματα μου; Είναι παράνομο αυτό που κάνουν. Κοροϊδεύουν τον κόσμο για μα μην του δίνουν τα λεφτα τους.

Dear all,

Please be informed that the account was indeed closed by our Security department, in accordance with the Articles 3.2 and 9.1 of the Website's Terms and Conditions.

We have sent an email to Dominika, to present the evidence pertaining to the case.

Best regards,

Spinanga team

Not true again!!! I don't have two accounts but one. My details are true that I have given and as far as 9.1 is concerned the e-wallet and the card I put the money to play is in my own name and not someone else's.

Πάλι δεν ισχύει!!! Δεν έχω δυο λογαριαμους αλλά έναν. Τα στοιχεία μου είναι αληθινά που έχω δώσει και όσο αφορά το 9,1 το ηλεκτρονικό πορτοφόλι και η κάρτα που έβαλα τα χρήματα για να παίξω είναι στο δικό μου όνομα και όχι σε κάποιο άλλο.

Dear Nikolaos K.,

We would like to inform you that your account did not pass the verification procedure on our Project and has now been closed without the right to reopen as per T&C 9.1.

Your last deposit in the amount of 100 EUR will be returned to your Card in the nearest time.

If you have any additional questions, please do not hesitate to contact us via email support@{{project name}}.com or via Live Chat.

Best Wishes,

{{project name}}.com Financial Department

αυτο είναι το mail που μου έστειλαν και δεν αναφέρουν το 3,2 εδώ.

in total I have made 14 deposits of 1400€ with them and it happened and I won 10,000€ when you put your money on the site there is no problem. When it's time to give it to you, they find two thousand excuses so you never get it.

I have accounts on 4 sites for years with the same details and the same verification papers and they have been identified normally without a problem.

συνολικα τους έχω κάνει 14 καταθέσεις 1400€ κι έτυχε και κέρδισα 10.000€ όταν βάζεις τα χρήματα σου στο σαιτ δεν υπάρχει πρόβλημα. Όταν είναι να στα δώσουν βρίσκουν δυο χιλιάδες δικαιολογίες για να μην τα πάρεις ποτέ.

εχω λογαρισμους σε 4 site εδώ και χρόνια με τα ίδια στοιχεία και τα ίδια χαρτιά επαλήθευσης και έχουν ταυτοποιηθεί κανονικά χωρίς πρόβλημα.

Dear Spinanga Casino, please check your email inbox.

Dominika, I have also sent you an email asking you to send me the alleged information, but you have not replied.

Dominika σου εχω στείλει και γώ mail να μου στείλεις τα υποτιθέμενα στοιχεία αλλά αλλά δεν μου έχεις απάντηση.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dominika any update???

Dominika υπάρχει κάποια ενημέρωση;;;

Hello pwdm6cnvjj, we are still awaiting a response from the casino regarding our inquiries.

I don't think they should answer to avoid paying. That's €10,000. And they illegally stole them from me.

Δεν νομίζω να απαντήσουν για να μην πληρώσουν. 10.000€ είναι αυτά. Και παράνομα μου τα έκλεψαν.

I have sent them emails, I have told them in the chat so many times to send me the information that they say I made a deposit from a card that is not in my name and that is why they stole €10,500 from me and for so many days now, almost two months, I have never received an answer.

Τους έχω στείλει mails τους έχω πει στο chat τόσες φορές να μου στείλουν τα στοιχεία που λένε ότι έκανα καταθεση από κάρτα που δεν είναι στο όνομα μου και γιαυτο μου έκλεψαν τα 10.500€ και τόσες μέρες τώρα κοντά δυο μήνες απάντηση δεν έχω πάρει ποτέ.

Dominika put the Spinanga flag to reply.

Dominika βαλε το Spinanga επισήμανση να απάντηση.

dominika, they wrote to you that they have sent you by mail the information that, for this reason, stole my money. Can you send them to me please? Because they don't send them to me. And I want to give them to legal department to get my money.

dominika σου έγραψαν ότι σου έχουν στείλει με mail τα στοιχεία που γιαυτο το λόγο μου έκλεψαν τα χρήματα. Μπορείς να μου τα στείλεις σε παρακαλώ. Γιατί εμενα δεν μου τα στέλνουν. Και θέλω να τα δώσω σε νομικό τμήμα να πάρω τα χρήματα μου.

Hello Dominika,

We have replied to your email.

Best regards,

Spinanga team

Dominica; Do you have any news?

Dominika? Έχεις κάποιο νέο;

Dear pwdm6cnvjj,

after gathering and reviewing all the necessary information and details from the casino, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - there are reasonable grounds to believe we are talking about linked accounts and colluding with other customers or third parties, or at least connections to other casino accounts. The similarities in the data of the linked accounts indicate that these individuals cannot be considered separate players at the casino.

The casino acted in accordance with its terms and conditions.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

If you are not satisfied with the complaint solution, I recommend you consult the Curaçao Antillephone Authority (complaints@gaminglicences.com). In case of any questions, feel free to write to me at dominika.l@casino.guru

Thank you very much, Spinanga Casino, for providing information and for your cooperation.

Best regards,

Dominika

Casino.Guru