Spinanga Casino - O levantamento dos prémios dos jogadores está atrasado.

Pending withdrawal and no response from support. I received €30 credit at Bonuskrabbe, played through it, and requested a withdrawal of €300 on 06/26/24. It said it would take 3-5 days, but when I contacted the chat, nothing happened—all I got were vague responses. I've received the same answers three times. When I asked if it would take weeks, they said they couldn't tell me. But they assured me everything looks good, and I would get my money. Yes, I am verified. Thanks for the feedback.

Auszahlung ausstehend. Und keine Rückmeldung vom Support. Ich habe 30€ Guthaben bei der bonuskrabbe bekommen und es umgesetzt, so das ich am 26.06.24 doe Auszahlung von 300,-€ beantragt habe. Dort stand 3-5 Tage dann habe ich den Chat angeschrieben und es passierte nix nur hingehalten . Schon 3 mal die selben Antworten . Auf die Frage ob es Wochen dauert … das kònnte Sie nicht sagen . Aber sie sieht das alles gut ist und ich es bekomme . Ja ich bin zertifiziert. Danke für die Rückmeldung

Dear wb6wz2sjk2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay then I'll wait... hope dies last!!

okey dann werde ich noch warten … die Hoffnung stirbt zuletzt!!

got the money!!

habe das Geld bekommen !!

Dear wb6wz2sjk2,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru

Dear wb6wz2sjk2,

Have you received your withdrawal from the casino yet?

Dear wb6wz2sjk2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello! Yes, thank you, I received the money.

Hallo ! Ja danke ich habe das Geld erhalten.

Dear wb6wz2sjk2,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru