Spinsy Casino - As retiradas dos jogadores estão atrasadas e sob análise.

Good evening.

I've been waiting for my withdrawals since Monday the 17th of this month.

They just give me excuses and more excuses. They told me 3 working days and it's already been 4.

I've given up hope of seeing my money, I've been wronged in every way, and my withdrawals are still under review, I can't get any bonuses or use the coins in the store.

I've already spoken to 24-hour support and sent an email to. Customer support and emailed my supposed account manager, to which I have received no reply.

I don't recommend this casino as they are scammers

Boa noite.

Estou há espera dos meus levantamentos desde Segunda feira dia 17 deste mesmo mês corrente.

Só me dão desculpas e mais desculpas falaram me em 3dias úteis e já lá vão 4.

Ja perdi a esperança de ver o meu dinheiro estou lesada em todos os aspetos além de ainda se encontrar os meus levantamentos em revisão não consigo usufruir de bónus nem consigo usar as moedas em loja.

Já falei com o suporte 24h já enviei email para o. Apoio ao cliente e email para a suposta minha gestora de conta nas quais não obtive resposta.

Não aconselho este casino pois são uns enganadores

Dear martabrito191084,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear martabrito191084,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.