Stake7 Casino - O depósito do jogador não foi creditado.

On July 30, 2024, I deposited 25 euros with my Mastercard at Stake7. The money was deducted from my account, but it has not been credited to my Stake7 account to this day. The chat to resolve the issue is not accessible; I have been trying at various times since July 31, 2024. The recipient is listed as NikoTPFFAQSolutions, which raised my suspicions, and it can now probably be assumed that Stake7 is one of the many criminal operations in the gaming market.

Note, I live in Germany, but I cannot change the Puerto Rico entry.

Ich habe am 30.7.2024 25,- Euro mit Mastercard bei Stake7 eingezahlt , das Geld wurde zwar von meinem Konto abgebucht aber bis heute nicht bei Stake7 gutgeschrieben . Ein Chat zum klären des Problems ist nicht erreichbar ,ich habe es seit dem 31.7.24 zu mehreren verschiedenen Zeiten versucht . Der Empfänger ist NikoTPFFAQSolutions was mich schon etwas stutzig macht und man wohl mittlerweile davon ausgehen kann das es sich bei Stake7 um eine der vielen Verbrecherbuden handelt die sich auf dem Spielemarkt tummeln.

Anmerkung , ich wohne in Deutschland , dieser Puerto Rico Eintrag lässt sich von mir nicht ändern.

Dear Oldfatmat, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

If you can't help me at all, this case can be closed as unsolved.

Wenn sie mir gar nicht helfen können , kann dieser Fall als ungelöst geschlossen werden .

We would like to assist you with your case, but before we can proceed, we recommend that you first contact your payment provider as mentioned in my previous response. If, after a month, you receive confirmation that the payment was successful and reached the recipient, please provide us with the following:

• The deposit payslip
• The conversation with your payment provider
• A screenshot of your transaction history from your casino profile
• Your bank statement from the date of the deposit up to the current day

These documents will help us verify if the money was not returned to you.

Please let us know if you wish to continue with your case or if you would prefer us to reject the complaint.

Thank you.

Of course I also contacted my bank to find out where the money had been sent, but I have not received a response from them yet. I also checked my account at Stake7 every day to see if the money had been credited, but since this had not happened I had my account blocked for 6 months. This means I can no longer take a screenshot of the transaction history. I also reset the daily deposit limit to €1 in the hope that if the money still came it would be transferred back. But of course that did not happen. You do not need to deal with my complaint any further and I will avoid this bandit's den in future.

Selbstverständlich bin ich auch an meine Bank herangetreten , um zu erfahren an wenn das Geld gegangen ist , habe aber von dort noch keine Antwort erhalten . Ich habe auch täglich in mein Konto bei Stake7 geschaut , ob das Geld aufgebucht wurde , da dies nicht passiert ist , habe ich mein Konto für 6 Monate sperren lassen . Es ist mir also nicht mehr möglich einen Screenshot des Transaktionsverlaufs zu machen . Zuvor habe ich auch das tägliche Einzahlungslimit auf 1,- zurück gesetzt , in der Hoffnung das falls das Geld noch kommt es zurück überwiesen wird . Aber das ist natürlich nicht passiert . Sie müssen sich nicht weiter mit meiner Beschwerde befassen . und ich werde zukünftig diese Banditenbude meiden .

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.