Stelario Casino - Os ganhos do jogador foram cancelados.

Hello everyone at the moment I seem to have a real run I have registered in the entire casino without a bonus won € 1400 wanted to verify I did that and then got an email that I was banned from another casino because of my exclusion . I was able to log in to the casino in question as normal and also play again. They supposedly only noticed when I verified myself. For me it is just an excuse not to have to pay. I ask for help in this case as well

Unfortunately, playing isn't really fun anymore

Hallo zusammen momentan scheine ich einen echten Lauf zu haben ich habe in dem gesamten Casino mich angemeldet eingezahlt ohne Bonus 1400 € gewonnen wollte mich verifizieren das habe ich auch gemacht und bekam dann eine E-Mail dass ich in einem anderen Casino gesperrt sei Wegen selbst Ausschluss. Ich konnte mich in dem besagten Casino ganz normal anmelden und auch noch mal spielen es ist ihnen angeblich erst aufgefallen als ich mich verifiziert habe für mich ist es nur eine Ausrede nicht bezahlen zu müssen ich bitte auch in diesem Fall um Hilfe

Leider macht spielen echt so keinen Spaß mehr

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with the casino? Could you please advise if you have self-excluded yourself from any other casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela yes I have it is referred to the casino Dozenspins I closed this casino because I didn't feel comfortable there I let it close afterwards I was accused of having closed it because I should have a problem with the game, I also have the email even at stelario they just kicked me out without me wanting to

Hallo Petronela ja das habe ich es wird verwiesen auf das Casino Dozenspins dieses Casino habe ich geschlossen weil ich mich dort nicht Wohlgefühl habe ich habe es schließen lassen hinterher wurde mir vorgeworfen ich hätte es geschlossen weil ich ein Spiel Problem haben solle die email habe ich auch noch bei stelario hat man mich einfach rausgeschmissen 😫ohne das ich es wollte

Thank you very much, Michael, for your reply. If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Dear Michael,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello Petronela, I have sent you the data by email, best regards Michael

Hallo Petronela ich habe dir die Daten per E-Mail zugeschickt viele Grüße Michael

Hello Petronela, I read my account at dozen spins closed by email on July 15th, 2020 because the casino was a complete disaster Lg michael

I could just register with stelario and deposit only when I had won the account was blocked, which I find very strange

Hallo Petronela , ich lies meinen acount am 15.7.2020 bei dozen spins per email schließen weil das casino eine voll Katastrophe Lg michael

ich konnte mich bei stelario einfach anmelden und einzahlen erst als ich gewonnen hatte sperrte man mit das Konto was ich schon sehr komisch finde

Could you please confirm that you have been self-excluded from Dozenspins Casino due to a gambling addiction?

Yes, I shut myself out

Ja ich habe mich selber ausgeschlossen

I'm truly sorry, but in this case, you're not entitled to your winnings. Could you please advise if you have received a refund of your deposit?

Dear Michael,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.