SupaBet Casino - A retirada do jogador está atrasada devido a problemas no site.

Good afternoon

I have 2 withdrawals of 500eur and a withdrawal of 200eur pending.

The website doesn't work, it just won't open. I've tried on 3 different computers and 2 cell phones but the site just won't open.

I've already sent an email but nobody replies either.

I don't know what else to do...

In the past I've successfully requested two withdrawals but now the website won't even open.

Boa Tarde

Tenho 2 levantamentos de 500eur e um levantamento de 200eur pendentes.

O website não funciona, simplesmente não abre. Já tentei em 3 computadores diferentes e em 2 telemóveis mas o site simplesmente não abre.

Já enviei email mas também ninguém responde.

Não sei o que fazer mais...

No passado j´á solicitei dois levantamentos com sucesso mas neste momento o website nem sequer abre.

Dear gomalopes,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're facing. Please allow me to ask you a few questions to clarify your situation.

When was the last time you were able to access the casino website and tried contacting customer support?

Could you kindly send me a screenshot of the error you see when you try accessing the casino?

Could you please confirm if you passed the full KYC verification?

When exactly have you requested the withdrawal of your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear gomalopes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of gomalopes. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player informed us that all the winnings were paid out.

Dear gomalopes,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru