Sushi Casino - Solicitações de encerramento de conta do jogador ignoradas.

The casino in question refuses to close my account. I have requested multiple times through live support for my account to be closed, and they keep saying they will do it, but they never actually do.

The reason I want to close my account at Sushi Casino is not due to any issues with the casino itself, but because of the international transaction fees involved with each deposit and withdrawal.

O cassino em questão se recusa a fechar minha conta. Já solicitei no suporte ao vivo por mais de uma vez o encerramento de minha conta e eles dizem que vão fazer mas não realizam.

O motivo que me levou a fechar a conta no Sushi Casino não foi nenhum problema com eles mas sim as taxas internacionais das transações que estão envolvidas em cada dep´ósito e retirada.

Dear rafaelsanchesdepieri,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sushi Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What was the casino's response to your requests for account closure?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I'm talking to chat trying to resolve this issue amicably, I'm not going to reveal the names of the attendants here because they've been nice to me. The problem is that they say they will send me an email confirming the closure of the account and this has not happened.

If it continues like this, I will expose the conversations in this case and we will continue the conversation.

Eu estou conversando com o chat tentando resolver de modo amigável essa questão, não vou expor aqui o nome dos atendentes pois eles tem sido legais comigo. O problema é que eles dizem que dizem que vão me enviar um email confirmando o fechamento da conta e isto não tem acontecido.

Se continuar assim, eu vou expor as conversas neste caso e continuaremos a conversa.

Hi Tomas, Sushi casino closed my account permanently at my request today. I think this complaint does not need to be taken any further. Case closed!!!!

Olá Tomas, o Sushi cassino encerrou minha conta permanentemente a meu pedido no dia de hoje. Penso que está reclamação não precisa ser levada adiante mais. Caso encerrado!!!!

Dear rafaelsanchesdepieri,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru