Tiki Casino - A retirada do jogador está atrasada.

Hello dear Casino Guru Team,

According to the casino's terms and conditions, a withdrawal is processed within 3 days.

Now 15 days have passed and I keep getting the same answer.

It has been passed on to the finance department or it is in the final stages and so on.

And in addition the casino claims to have a license, see screenshot they do not.

I hope you have contact with this casino so I can get my money and conclude a contract with the provider.

Hallo Liebes Casino Guru Team,

laut AGBs des Casinos wird eine Auszahlung innerhalb 3 tagen bearbeitet.

Jetzt sind schon 15 Tage vorbei und ich bekomme immer die gleiche Antwort.

Es wurde an die Finanzabteilung weitergegeben oder es befindet sich in der Endphase und so weiter.

Und zusätzlich gibt das Casino an eine Lizenz zu haben, siehe Screenshot haben sie nicht.

Ich hoffe sie haben einen Kontakt zu diesen Casino das ich mein Geld bekomme. Und mit dem Anbieter abschließen kann.

Dear Luckyboy91x,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Tiki Casino.

Our data team will check the license status of the casino independently and will make changes to our review of the casino if necessary.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas, I haven't had a payout there yet.

According to support, a KYC isn't required. And I can't upload any documents either.

Today I received several responses from support saying that the payout is in the final phase.

Unfortunately, nothing is happening yet.

Hallo Tomas, bis jetzt hatte ich noch keine Auszahlung dort.

Eine kyc ist laut Support nicht erforderlich. Und ich kann auch keine Dokumente hochladen.

Heute habe ich erneut mehrmals vom Support die Antwort erhalten das die Auszahlung in der Endphase ist.

Leider passiert immer noch nichts.

Still no news. My payment is in the final stages.

The final phase seems to have no end

Immer noch keine Neuigkeiten. Meine Zahlung findet sich in der Endphase.

Die Endphase scheint keine Ende zu haben

Thank you very much, Luckyboy91x, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Luckyboy91x,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Tiki Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Unchanged.

I'm also trying to solve the problem via email and live chat, but no luck.

It's all just copy and paste.

Unverändert.

Probiere auch von meiner Seite per Email und Live Chat das Problem zu lösen aber keine Chance.

Alles nur Copy Paste.

Case can be closed.

Payment arrived today.

Thank you

Fall kann geschlossen werden.

Auszahlung ist heute angekommen.

Vielen dank

Dear Luckyboy91x,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru