Em 09/03/24, ganhei €800.
Anteriormente, consegui sacar um prêmio de € 100 para meu cartão de crédito sem problemas.
Antes dessa vitória, eu havia solicitado frequentemente a autoexclusão, o que nunca foi implementado.
Consegui fazer vários outros depósitos e, mesmo depois da vitória, retirei os € 100 sem problemas.
Então, quando ganhei os €800, o saque foi cancelado e minha conta foi bloqueada. Após consulta, eles disseram que era devido à autoexclusão.
Perguntei repetidamente sobre a retirada. Eles pediram documentos de verificação adicionais, mas desde 09/04/24 não recebi nenhuma resposta.
Apesar de vários pedidos, eles se recusam a reabrir minha conta e meus fundos não estão sendo pagos.
Além disso, eles não estão mais respondendo aos e-mails.
On 09/03/24, I won €800.
Previously, I managed to withdraw a €100 win to my credit card without any issues.
Before this win, I had frequently requested self-exclusion, which was never implemented.
I was able to make several more deposits, and even after the win, I withdrew the €100 without any problems.
Then, when I won the €800, the withdrawal was canceled and my account was locked. Upon inquiry, they said it was due to the self-exclusion.
I repeatedly asked about the withdrawal. They asked for additional verification documents, but since 09/04/24 I have not received any response.
Despite multiple requests, they refuse to reopen my account and my funds are not being paid out.
Furthermore, they are no longer responding to emails.
Am 03.09.24 habe ich einen Gewinn von 800 € erziehlt.
Vorher konnte ich bereits 100 € Gewinn auf meine kreditkarte auszahlen lassen ohne Probleme.
Ich habe vor dem Gewinn öfter um selbstausschluss gebeten, was nie passiert ist.
Ich konnte noch mehrfach weiter einzahlen und auch nach dem Gewinn die 100 € auszahlen lassen.
Dann, als ich die 800 € gewonnen habe wurde die Auszahlung storniert und mein Konto gesperrt. Auf Nachfrage, aufgrund des selbstausschlusses.
Ich habe mehrfach gefragt was mit der Auszahlung ist. Sie baten noch um Dokumente zur Verifizierung doch seit dem 04.09.24 habe ich keine Antwort mehr erhalten.
Mein Konto möchten sie auf mehrfache Nachfrage nicht mehr eröffnen und mein Guthaben wird auch nicht ausbezahlt.
Ebenso werden keine E-Mails mehr beantwortet
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