TikTok Casino - A retirada do jogador está atrasada.

I submitted a withdrawal request almost a month ago and it still hasn't been processed.

The casino claims the delay is due to a high volume of requests.

Realice una petición de retirada hace casi un mes y todavía no se ha procesado.

El casino alega que el retraso se debe a un alto volumen de peticiones.

Dear camaleonrojoafricano,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikTok Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• Have you made successful withdrawals from the casino in the past? No, this was my first withdrawal.
• Could you confirm that you've passed KYC verification? Yes, I have an email confirming it.
• Have you accumulated your winnings with the help of a bonus? I haven't used any bonuses at this casino.

• ¿Has realizado retiros exitosos del casino en el pasado? No, era la primera retirada que realizaba.
• ¿Podrías confirmar que has pasado la verificación KYC? Sí, tengo un correo que lo confirma.
• ¿Has acumulado tus ganancias con la ayuda de un bono? No he utilizado ningún bono en este casino.