Tournaverse Casino - A retirada do jogador está atrasada.

Hello. My withdrawal was approved on 16.09.2023. The funds have still not been transferred to my account. Every time I ask, they tell me to be patient and that they will handle it. Different agents answer me every day like a broken record. I've submitted my account statement three times. How can they deceive players like this? -Tatyana

Здравствуйте. Вывод средств был одобрен 16.09.2023.До сих пор деньги не поступили на счёт. Постоянно на мой вопрос пишут,чтобы я набралась терпения и что они разберутся.Ежедневно разные агенты отвечают мне как под копилку.3 раза я отправляла выписку со счета.Как так можно обманывать игроков.Татьяна

Hello tanjastrek1962,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tournaverse Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello. My account was confirmed six months ago. I played for real money. The last time I contacted the casino was 3 days ago, they replied that I need to be patient, as usual

Привет. Моя учётная запись подтверждена ещё полгода назад.Играла я на реальные деньги.Последний раз я связывалась с казино 3 дня назад,они ответили,что надо потерпеть,как обычно

Hello tanjastrek1962,

As the two weeks recommended time frame for payout has now passed, can you please advise if there's any update regarding your payment?

Hello. There is no progress at all. I wrote them a letter, again the same answer: we are looking for your money

Здравствуйте. Никак продвижение нет.Я писала им письмо,опять один и тот же ответ:мы ищем ваши деньги

Thank you tanjastrek1962 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Hello tanjastrek1962,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Tournaverse Casino to join the conversation and participate in the resolution of this complaint.

Dear Tournaverse Casino,

Can you please provide an update on the status of the payment?

Thank you.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello. I was paid 400 euros, but I don’t advise anyone to play, it took a lot of effort and nerves for this payment to be made in 2.5 months. And thank you for your help.

Здравствуйте. Мне выплатили 400 евро,но никому не советую играть,сколько было потрачено сил и нервов,чтобы эта выплата была сделана через 2,5 месяца.А вам спасибо за помощь.

Dear tanjastrek1962,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru