Treasure Spins Casino - A conta do jogador foi encerrada.

Treasurespin.These scumbags blocked my account and stole 1972 Canadian dollars. Do not register on this site under any circumstances. They are scammers who steal from their customers

Dear akjrehgw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Have you accumulated your winnings with or without an active bonus?

Did the casino provide any explanation regarding this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello.I registered on the treasurespins website on September 29. I made a deposit of 300 Canadian dollars and received a welcome bonus for sports.After I managed to convert the welcome bonus into real money, I had about 2500 Canadian dollars in my account.I also played their slots several times, but without much success. When I decided to withdraw my funds from this site, I had 2472.98 in my account.After a long and tedious verification that lasted more than a week, my account was confirmed.I managed to withdraw 500 Canadian dollars from Treasurespins.com. But when I made a second withdrawal request, they did not respond for more than 3 weeks. And on November 15, they removed 1972.98 Canadian dollars and closed my account permanently.

Thank you very much for your reply, akjrehgw. Have you received any explanation from the casino regarding this situation? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear akjrehgw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

akjrehgw

akjrehgw

I apologize, but I am not sure I understand what you tried to say.

Dear akjrehgw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.