Turbonino Casino - O jogador está lutando para acessar sua conta.

I made a deposit to the casino, the money went to the casino, I can't play. Customer service doesn't work, I can't withdraw my money, ie I stole my money

Tein talletuksen kasinolle, raha meni kasinolle, pelata en voi. Asiakaspalvelu ei toimi, rahaani en voi kotiuttaa eli varastivat rahani

Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did I understand correctly that you can’t log into your account to verify it and play? Is the website itself accessible? Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Do you type your email address or username to enter your account?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Jouni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.