Vave Casino - O levantamento dos prémios dos jogadores está atrasado.

literally have taken over a whole bit coin from me in deposits in less then 5 mins but can’t give me a timeframe on when my 100 dollar withdraw will be approved.. live chat has blocked me from chat and I never get any emails back from the support email… I think it’s bullshit how they can get over 14,000 thousand dollars from me in 5 minutes but say it’ll be days before I can get my 100

Dear Eaglessoar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Y’all are worthless tell me to wait 14 days!!!! My account is f***inf closed and I never got my money

Glad you just f***ed my chance of getting my money, cause you wanna just put a 14 day timer on my complaint!!! I’ve keep record of our messages and I promise I’ll be posted these everywhere to show how y’all handle people money and complaints

Thank you for your reply, Eaglessoar. First of all, I must warn you that this kind of language will not be tolerated, and one more attempt to verbally assault or intimidate any Casino.Guru professionals will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.

Furthermore, this is a standard procedure and we advise all players to wait at least two weeks for each withdrawal. In your initial message, you never said that your account was blocked, and you received a standardized reply from us based on the answers you provided while submitting this complaint. We offer the platform to mediate complaints between players and casinos and if you believe that we are worthless, I don't see any reason why we should continue with this complaint. We would rather focus our time and energy on players who truly need our help and are willing to cooperate in a respectful manner.

Please, let me know how you wish to proceed. Thanks.

how about this I’m kill

Myself today! Thanks for all your help

Please understand that we are not mental health professionals, and we are here to help with issues related to casinos. Therefore I would like to kindly ask you to refrain from posting content like this on our website and stop indicating that we are here to blame. We do not force anyone to play in casinos and if it makes you feel this way, we strongly urge you to seek professional help. You can find a list of assistance centers by following this link:

https://casino.guru/problem-gambling-help-centers#cnt_17=true

So, could you please clarify how you wish to proceed? Should I close this complaint - yes/no?

i pray all you kids

I pray you die

I hope you seek assistance elsewhere, as this marks our final interaction with you. Instead of cooperating, there has been a daily display of anger and a lack of respect. As an independent mediator offering free assistance to our users, the only expectation is mutual respect, which has unfortunately not been reciprocated in your case.

Due to the use of abusive language, your account has been banned. Any attempts to create alternative accounts on our website will result in immediate closure.

This complaint will be closed without an option to reopen it in the future.