Vegasino Casino - A retirada do jogador foi adiada e o acesso à conta foi bloqueado.

It's been 11 days that vegasino3 has my funds and doesn't want to give them back, the site's policy says up to 3 working days which is long overdue, in addition they have blocked my connection but if I use a cell phone that is not on my network I can access it, my network is operational because I surf it every day, yesterday the 6th around 1 pm they made the connection available again only for a few hours, I would like to ask for help and help other people not to fall into this fraudulent casino .

I have screenshots to prove it and the 3 Transfer IDs

Vai fazer 11 dias que o site vegasino3 tem os meus fundos e não quer devolver, a política do site fala até 3 dias úteis o que já passou em muito a minha espera, para além disso bloquearam a minha ligação mas se eu usar um telemóvel que não esteja na minha rede consigo ter acesso, a minha rede está operacional porque navego nela todos os dias, ontem dia 6 por volta das 13 h voltaram a por disponível a ligação só por algumas horas, gostaria de pedir ajuda e ajudar a que outras pessoas não caiam neste casino fraudulento .

Tenho capturas de ecrã a comprovar e os 3 ID das Transferência

Hello Tarzam21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegasino Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning, all the photos I sent you answer your questions,

I spoke to the assistant Siane 6-2-2025 about the delay in withdrawals of my 3 withdrawals and the website being unavailable when I try to access it, to access it I have to use someone else's cell phone,

My account has been under review since the first withdrawal 30-01-2025

Second withdrawal 31-01-2025

Third withdrawal 1-02-2025

I used real money that I deposited on your site I didn't use any bonuses

Bom dia, todas as fotos que mandei responde as suas perguntas,

Falei com a assistente Siane 6-2-2025 sobre a demora dos levantamentos dos meus 3 saques e o site estar indisponível quando tento aceder a ele, para aceder a ele tenho de usar o telemóvel de outra pessoa,

A minha conta está sob revisão desde o dia primeiro saque 30-01-2025

Segundo saque 31-01-2025

Terceiro saque. 1-02-2025

Usei dinheiro real que depositei no vosso site Não usei qualquer bônus

Thank you Tarzam21 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Tarzam21,

I've just reviewed your case and I’m sorry to hear about your struggles with withdrawal. I will do my best to assist you by contacting the casino. We'll see what can be done once they reply.

Dear Vegasino Casino, I'd like to invite you to join this conversation and participate in resolving the player's complaint. Could you please provide more information regarding the case? Would you also specify the current status of the player's withdrawal requests and when Tarzam21 can expect them to be processed from your side? Additionally, specify if the KYC is in progress.

I look forward to hearing from you. If you have any supporting evidence, please feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear all,

Thank you for reaching out!

Please be informed that the account of the customer is currently open, and should be accessible with no issues.

Regarding the withdrawal requests, we apologize for the delay. As we can see, two of the requests have been paid out. We will process the remaining withdrawal with the highest priority.

Best regards,

Vegasino team

Thank you for the updates, Vegasino Casino.

Dear Tarzam21, can you confirm it if you have already received your first two payments? It may take some time until the payments reach your bank account after being processed, but I hope you'll get them soon.

Can you please also specify if you still have any issues connecting to the casino's website?

Thank you Natalia for dedicating yourself to my case, I received two payments on 13-02-2025, the third one is missing, in relation to them giving me access to the site, I can only access it through a VPN, otherwise the site is not available, thank you

Obrigada Natália por se dedicar ao meu caso, recebi dia 13-02-2025 dois pagamentos , falta o terceiro, em relação a eles me darem acesso ao site, só consigo aceder através de uma VPN, caso contrário o site não está disponível, obrigado

Dear Tarzam21, thank you for the updates. I hope you'll receive the last payment this week. Please, keep us informed.

Dear Vegasino Caisno, can you please check why the player cannot access your website? Have you blocked the player's IP or device ID?

Good evening Natalia, thank you for following up on my matter, I would like to inform you that today I received the third and final payment that I had yet to receive, it took more than 16 days but they finally paid it, but I still can't access the site, I can only do it via VPN, I am very grateful to you for helping me.

Boa noite Natália, obrigado pelo acompanhamento do meu assunto, venho informar que recebi hoje o terceiro e último pagamento que me faltava receber foram mais de 16 dias mas finalmente pagaram, mas continuo sem poder aceder ao site apenas consigo por VPN, estou muito agradecido por me ajudarem

Dear all, 

Thank you for reaching out!

Please be informed that all of the customer's withdrawals have been paid out.

Additionally, please be informed that the account of the customer does not have anything preventing the access to the website. We however, remind the customer that the usage of the VPN on our platform is strictly prohibited, and could lead to further restrictions being placed on the account. 

Thank you for your understanding.

Best regards,

Vegasino team

Dear Tarzam21,

We would kindly request to provide us a screenshot of the error that appears when you're trying to log in.

Thank you in advance.

Kind Regards, 

Vegasino Casino Team

Good morning, all the cell phones here at home that access the vegasino site show the same error, whether they are connected to the home network or even away from home with mobile data, it only started with this problem when the casino was questioned about the missing payments in the chat after several attempts, attached are the photos, thank you

Bom dia , todos os telemóveis aqui de casa que acederam a site vegasino mostram o mesmo erro, estando ligados á rede de casa ou mesmo fora de casa com os dados móveis, só começou com este problema quando o casino foi questionado pelos pagamentos em falta no chat após várias tentativas, segue em anexo as fotos, obrigada

Good morning, all the cell phones here at home that access the vegasino site show the same error, whether they are connected to the home network or even away from home with mobile data, it only started with this problem when the casino was questioned about the missing payments in the chat after several attempts, attached are the photos, thank you

Bom dia , todos os telemóveis aqui de casa que acederam a site vegasino mostram o mesmo erro, estando ligados á rede de casa ou mesmo fora de casa com os dados móveis, só começou com este problema quando o casino foi questionado pelos pagamentos em falta no chat após várias tentativas, segue em anexo as fotos, obrigada

Good evening, with regard to my access to the vegasino site, when I'm connected to another network I can access it without restrictions.

Boa noite, relativamente ao meu acesso ao site vegasino quando estou conectado a outra rede consigo aceder sem restrições, junto envio anexo

Dear Tarzam21,

It's great to hear that the withdrawal was successful. As I understand it, the problem with the connection was caused by your network provider as they probably blocked access to it? Anyway, I'm glad that you can open the website. We'll mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you encounter any issues with this or any other casino in the future, please feel free to contact our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru