Vegasino Casino - A retirada do jogador foi adiada e cancelada.

Hello good, I played at Vegasino and withdrew 500 euros on March 29th, after 3 days I started to claim and the answers were to be patient for the money to arrive, a week went by and I wrote again, they told me not to worry that the money would arrive, I asked them if I had to verify something etc, etc, but they told me that my account did not need to be verified, then when a little more than 2 weeks had passed I wrote saying that if they were laughing at me or playing with my money, that I was going to contact people who understood more than me and we would see what would happen ... that same day they canceled the withdrawal, they said that the provider had canceled the payment which is not true: first because the payment was never approved it was always under review and second because I called my bank and they told me that there was no transfer received from anyone for 500 euros, to all this they never answer the support email or support and the online chat they tell you day after day the same thing, and it is that I already I need the 500 euros and I'm tired of writing to you practically every day, please help me. By the way, yesterday I made the withdrawal again to see if they would do it for me, but as of today it's still under review.

Hola buenas, jugué en vegasino y retiré 500 euros el día 29 de marzo, pasados los 3 días empecé a reclamar y las respuestas eran que fuera paciente que el dinero llegara, pasó una semana y volví a escribir, me dijeron que no me preocupara que el dinero llegaría, les pregunté que si tenía que verificar algo etc, etc, pero me dijeron que mi cuenta no hacía falta que fuera verificada, entonces ya cuando habían pasado un poco más de 2 semanas escribí diciendo que si se reían de mí o que si estaban jugando con mi dinero, que iba a contactar con personas que entendieran más que yo y veríamos lo que pasaría… ese mismo día me cancelaron la retirada, dijeron que el proveedor había cancelado el pago cosa que no es cierta: primero porque el pago nunca se llegó a aprobar siempre estaba bajo revisión y segundo porque llamé a mi banco y me dijo que no había ninguna transferencia recibida por parte de nadie con razón de 500 euros, a todo esto al mail de soporte o support nunca contestan y el chat online te dicen día tras día lo mismo, y es que yo ya necesito los 500 euros y estoy cansado de escribirles prácticamente todos los días, por favor ayúdenme, a por cierto, ayer volví a realizar el retiro otra vez a ver si me lo hacían pero a día de hoy sigue bajo revisión

Dear borjatorralbo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegasino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Do I understand correctly that your payout was 'pending' for 14 days and was canceled afterward?
• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas