Vegasino Casino - O jogador ainda não recebeu os seus prémios.

I have been trying to withdraw my money from Vegasino since February 13, 2025. Each time the casino cancels the request without any real reason. My IBAN is available, they put me off with nice words and I keep having to submit a new processing request and wait again. I just want to finally get my money!

Ich versuche seit dem 13.02.2025 mein Geld bei Vegasino abzuheben. Jedes Mal wird der Auftrag durch das Casino ohne wirkliche Begründung storniert. Meine IBAN liegt vor, man vertröstet mit netten Worten und immer wieder soll ich einen neuen Bearbeitsantrag stellen und erneut warten. Ich möchte einfach nur endlich mein Geld erhalten!

Dear Fian,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The withdrawal is processed after 3-5 days, but the casino cancels it every time without me knowing what the problem actually is. I'm supposed to just submit a new withdrawal request. Then they cancel it again. I'm at my wits' end. Vegasino has my IBAN, and it's not a problem with the verification.

Die Auszahlung wird nach 3-5 Tagen bearbeitet, aber jedes Mal seitens des Casinos wieder storniert, ohne dass ich erfahre, wo tatsächlich das Problem liegt. Ich soll einfach immer einen neuen Auszahlungsanträge stellen. Dann stornieren sie wieder. Ich bin mit meinem Latein am Ende. Meine IBAN liegt Vegasino vor, an der Verifizierung liegt es auch nicht

Dear Fian,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Fian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.