Verde Casino - A retirada do jogador está atrasada.

Now I have been waiting for over 1 1/2 months for my payment.

Every single time I write to them, I am told that there are SLIGHT delays on the part of the other party who has to pay out the winnings and that Verde casino has done their part as they should. I have asked several times if they can get hold of the other party, but unfortunately they cannot. Hmmm it stinks far away of fraud and humbug. I will never ever refer to their play page..

Really a CRAP game site 🤮🤮🤮

Nu har jeg ventet i over 1 1/2 måned på min udbetaling.

Hver eneste gang jeg skriver til dem får jeg at vide at der er LIDT forsinkelser på den anden part som skal udbetale gevinsten og at Verde casino har gjort deres del som de skal. Jeg har spurgt flere gange om de kan tage fat i den anden part, men det kan de desværre ikke. Hmmm det stinker langt væk af svindel og humbuk. Jeg vil aldrig nogensinde henvise til deres spille side..

Virkeligt et LORTE spilleside🤮🤮🤮

Hello metteb2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello. Exactly on May 2, 2023, I made a payment of DKK 1,400. I had no bonuses so no wagering requirements and my account is fully verified. Every time I have contacted them they say that they have done their part and that they can't do anything and can't arrange to withdraw my payment, that was such a lie because it just happened on Saturday 17 May 2023. So now I've tried making a new payment and then we'll have to see if I have to wait another month and a half 😡😡 I will never ever recommend verde casino for anything anyway...

Hej. Præcis d 2 maj 2023 lavede jeg en udbetaling på 1400 dkr. Jeg havde ingen bonusser så ingen omsætningskrav og min konto er fuld verificeret. Hver gang jeg har kontaktet dem, siger de at de har gjort deres del og at de ikke kan gøre noget og ikke kan sørge for at trække min udbetaling tilbage, det var så løgn for det er lige sket i lørdags d. 17 maj 2023. Så nu har jeg prøvet at lave en ny udbetaling og så må vi jo se om jeg skal vente i halvanden måned igen😡😡 jeg vil aldrig nogensinde anbefale verde casino til noget i hvert fald...

Hello metteb2,

Is it possible to forward a screenshot of the pending withdrawal as a proof in case we are going to get in touch with the casino?

Please send it to nikolas.b@casino.guru.

Okay, can you be sure of getting your money after 1 month? Last time I waited over half a month when I didn't get the money

Okay kan man så være sikker på at få sine penge efter 1 måned? Sidst ventede jeg over halv anden måned hvor jeg ikk fik pengene

Hello metteb2,

Yes it is possible as delayed payments are the most common issues with almost every single online casino. I would like to ask you again to forward the requested information to the above mentioned e-mail address otherwise we will be forced to close the complaint due lack of evidence.

I have sent you an email with the evidence of non-payment from verde casino

Jeg har sendt en mail til dig med beviserne på manglende udbetaling fra verde casino

Hello metteb2

We've tried to route your withdrawal requests via all the possible payment provider, and each of them responded, that you are having some limitations on your card, and the withdrawal is not possible to that very card.

Please kindly use a card of a different bank or rather use the alternative payout method.

Kind regards

I'm not even allowed to use my daughter's card to get the money on?? What are other payment methods?

I've tried via bank transfer, it wouldn't do that either.

I don't know what kind of restrictions there should be on my card, I've never had problems getting paid winnings at other foreign casinos, so I don't understand, I call my bank and ask if there are restrictions on my card.

Jeg må vel ikke engang bruge min datters kort til at få pengene ind på?? Hvad er andre udbetalingsmetoder?

Jeg har prøvet via banktransfer, det ville den heller ikke.

Jeg ved ikke hvad for begrænsninger der skulle være på mit kort, jeg har aldrig haft problemer med at få udbetalt gevinster på andre udlandske casinoer, så det forstår jeg ikke, jeg ringer til min bank og spørger om der er begrænsninger på mit kort.

Hello metteb2,

Please note that using a 3rd party payment method either for deposit or withdrawal is strictly forbidden in any online casino and it may lead to balance confiscation and account closure.

Be sure to always use only a payment method which belongs to you under your name otherwise it will cause you trouble anywhere you play.

Do as the casino advises and use a different payout method in order to receive your payout as soon as possible.

I try again to make a withdrawal, so i must see if i get my money. I talk to my bank and they say there is no problem with my bank account

Hello metteb2,

Please let us know the outcome as soon as possible in order to proceed accordingly.

I've tried 2 times now and it's via bank and card and it gets canceled all the time and I've talked to the bank and they say there are no restrictions. But I don't give up, because it can't be right that they really want to accept the players' money, but when they have to pay out, everything goes wrong. It's so wrong in my world. Hope something positive happens soon

Jeg har prøvet 2 gange nu og det er via bank og kort og det bliver annuleret hele tiden og jeg har snakket med banken og de siger at der ikke er nogle begrænsninger. Men jeg giver ikke op, for det kan ikke passe at de rigtig gerne vil tage imod spillernes penge men når de så skal udbetale så er der alt muligt galt. Det er så forkert i min verden. Håber snart der sker noget positivt

Hello metteb2,

It was clearly said that you can't withdraw to that specific bank account or card. Please use a different payout method and let us know the outcome.

I have tried to see if I can get a payout via skills. I played at another casino last week and used my skills account without any problems, the same day as I made a withdrawal the money came into my skills account. So if it is not approved at verde casino and they say there are restrictions or other problems, then I know that verde casino is a scam company, and I contact the Danish police, as in Denmark we do not support cheating on the internet or elsewhere. But now I will wait a few days and see if they reject the payment for the 25th time and then I will contact you and the police.

Jeg har prøvet at se om jeg kan få en udbetaling via skills. Jeg har spillet på en anden casino i sidste uge og brugte min skills konto helt uden problemer, samme dag som jeg lavede en udbetaling kom pengene ind på min skills konto. Så hvis det ikke godkendes hos verde casino og de siger der er begrænsninger eller andre problemer, så ved jeg at verde casino er et fup firma, og jeg tager kontakt til det danske politi, da vi i Danmark ikke går ind for snyd på nettet eller andre steder. Men nu venter jeg nogle dage og ser om de afviser udbetalingen for 25 gang og så kontakter jeg jer og politiet.

Hello all

The transaction amounting 8k DKK was approved.

Kind regards

Thank you very much, now I have received my money, however I am missing DKK 3400 from a payment I made over 1 month ago, but I had tried to make the payment via bank. But we will have to see what happens, in any case I am very happy to have finally received my winnings

Tusind tak nu har jeg modtaget mine penge, dog mangler jeg 3400 kr fra en udbetaling jeg lavede for over 1 måned siden, men der havde jeg jo prøvet at lave udbetalingen via bank. Men vi må se hvad der sker, jeg er i hvert fald meget glad for endelig at ha fået min gevinst

Hello metteb2,

Do I understand it correctly that we may close the complaint as resolved as you've received your payment?

Yes you can close the case😊😊

Dear metteb2,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru