Verde Casino - A verificação do jogador está atrasada demais.

Good morning, I've been playing on the Verde Casino app and for the past two weeks, I've been uploading documents for verification. Yet, each day, they come up with another document request or some excuse just to stall the verification process and prevent me from withdrawing my funds. I've uploaded all the documents they requested. It just doesn't seem normal for a simple verification to take this long, and each day they seem to invent another issue.

Buongiorno,o giocato sùll app di verde casino e da 2 settimane,carico I documenti per la verifica,e loro ogni giorno vengono con un altra richiesta su I documenti e con le scuze solo per non farmi passare la verifica e di farmi prelevare I miei soldi,io o caricato tutti I documenti che mi Hanno chiesto,non mi sembra normale che per una semplice verifica dura cosi tanto,e ogni giorno si stano inventando un altra cosa

Hello Ionelanela25,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Good morning, and since 10.01.2024 I have uploaded the documents, since then almost every day they send me the email that the documents are not good, but I have sent everything correctly, even today or always sent as they wrote to me in the email, and then I spoke to an operator to say that I uploaded the documents, I don't know which documents are not suitable for them because they don't show me on the app, and in the email they always tell me the same things... I can send all the documents and -mail from them plus the screenshots with everything I talked to them, plus my documents, it's really unfair what they do... I'm keeping the documents clean, it's them who have to pay what the players have to pay, to take The money lasts less than 1 minute then to make a withdrawal they are inventing everything... thanks and I hope you do me justice

Buongiorno,e dall 10.01.2024 che o caricato I documenti,da allora quasi ogni giorno mi mandano l'email che non vanno bene I documenti ,ma io o mandato tutto per bene,anche oggi o mandato sempre come mi hanno scritto nel email,e poi o parlato con un operatore per dire che o caricato I documenti,non lo so che documento non vanno bene per loro perche no mi fa vedere sull app,e nell email mi dicono sempre le stesse cose..io posso mandare tutti I e-mail da loro piu I screenshot con tutto quello che o parlato con loro ,piu I documenti miei,e proprio ingiusto quello che Fanno loro..io cello I documenti aposto,sonno loro che devino pagare quello che devino pagare I giocatori,per prendere I soldi dura neanche 1 minuto poi per fare un prelievo se ne stanno inventando di tutto..grazie e spero che mi faccia giustizia

Again they sent me the email that I have to upload the documents, but I uploaded everything like they have this

Di nuovo mi hanno mandato l'email che devo caricare I documenti,ma io o caricato tutto come hanno questo

Dear Ionelanela25

Please kindly refer to the latest e-mail that was just sent by the support.

Looking forward to hearing from you!

Best regards

And this is your last email

E questo il vostro ultimo email

Dear Ionelanela25

Looks like you've gotten the clear instructions to successfully complete the verification.

Best regards

But are you making fun of me, or have you uploaded everything as you said, but you are always with excuses, all the documents are in order, it's you who doesn't accept the documents and is making up excuses, I can upload all the documents here too , but you're doing it on purpose not to let me make my withdrawal

Ma vi prendete gioco di me,o caricato tutto come avete detto,ma voi sempre con le scuze,tutti I documenti sonno în regola,siete voi che non datte l'accepto I documenti e inventate scuze,io posso caricare anche qui tutti I documenti ,ma voi fate aposta per non farmi fare il mio prelievo

You're not correct, and if I don't get justice here, I'm going to the financial police to make the report, so you don't fool anyone anymore, have a nice evening

Non siete corretti,e si qui non mi si fa giustizia vado a guardia di finanza a fare la dinuncia,cosi non prendete în giro piu nessuno,buona serata

Or uploaded the files today as they asked for in the format they asked for, if they don't bother to get everything in order I'll make the statement, I'm tired of this press around on their part.. have a nice day and thanks

O caricato pure oggi I file come hanno chiesto nel format-o che hanno chiesto,si non si danno da fare a per essere tutto în ordine io li faccio la dinuncia,mi sonno stancata di questa pressa în giro da parte di loro..buonagiornata e grazie

Hello Ionelanela25,

Please keep in mind that withdrawals may take up to a few days to be processed. Please let us know once it arrives so we can close the complaint accordingly.

Yes, I know, they told me on the chat that it lasts up to 5 working days, and no more than 5 days, once the money arrives I'll let you know immediately, thank you very much and have a good day

Si, lo so,mi hanno detto sull chat che dura fino a 5 giorni lavorativi,e non piu di 5 giorni,una volta arrivatti I soldi vi faccio sapere subito,grazie mille e buona giornata

Yes, I know, they told me on the Verde Casino chat that it lasts up to 5 working days, and no more than 5 days for the withdrawal, once the money arrives I'll let you know immediately, thank you very much and have a good day

Si, lo so,mi hanno detto sull chat di verde casino che dura fino a 5 giorni lavorativi,e non piu di 5 giorni per il prelievo,una volta arrivati I soldi vi faccio sapere subito,grazie mille e buona giornata

Good evening, just seeing that the 300 euros are in my account from 800, I'm also waiting for the rest, because I made 2 withdrawals on the same day, thanks, I'll let you know when the other money up to 800 euros has arrived.

Buonasera,o appena visto che I 300 euro sonno sul mio conto dai 800,aspetto pure il resto,perche o fatto 2 prelievi nello stesso giorno,grazie,vi informo quando sarrano arrivati anche I altri soldi fino a 800 euro

Good morning, I received my withdrawals, now I'm leaving another 2 withdrawals to receive, let's hope everything goes well, thank you and have a good day

Buongiorno,o ricevuto I miei prelievi,adesso cello altri 2 prelievi da ricevere,speriamo che vada tutto bene,grazie e buona giornata

Hello Ionelanela25,

I'm glad to hear that the payments are getting complete. Please let us know within a week if the rest of the payouts have arrived.

Dear Ionelanela25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, received all my withdrawals, everything is fine, thank you

Buongiorno,o ricevuto tutti I miei prelievi,tutto aposto,grazie

Dear Ionelanela25,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru