Vulkan Vegas Casino - A conta do jogador foi bloqueada.

The vulkan vegas casino blocked my account, after I got 7600 reais, and now I'm at a loss, because they didn't block my account when I made it, they only blocked it when I won and deposited"

O casino vulkan vegas bloqueou minha conta, apos eu conseguir 7600 reias, e agora eu fico no prejuizo, porque nao bloquearam minha conta quando eu fiz ela, só bloquearam quando ganhei e depositei"

Dear Leonardoh007,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Vulkan Vegas Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Tomas

I used my wife's cell phone to access my account, because mine was broken, and after having added an amount of 7600 they simply blocked my account, and sent me an email claiming to have more than one account on the site, and registration is by phone and by document verification that I sent them for verification"

eu usei a o celular da minha esposa para acessar minha conta, pois o meu avisa quebrado, e depois de ter juntado um uma quantia de 7600 eles simplesmente bloquearam minha conta, e me enviaram um email alegando ter mais de uma conta no site, sendo que o registro e por telefone e por verificaçao de documento que eu enviei a eles para verificaçao"

Answer they gave me:

Hi!

Your account, registered to this email address, has been permanently blocked for violating the site's rules, namely, for creating more than one account to play with real money.

5.5. You may only open a single (Primary) account on the Site. Any other account you register on the Site will be considered a "Duplicate Account". All duplicate accounts as well as the main account can be blocked immediately by us.

Resposta que eles me deram :

Olá!

A sua conta, registada para este endereço de e-mail, foi bloqueada permanentemente por violação das regras do site, nomeadamente, por criar mais do que uma conta para jogar com o dinheiro real.

5.5. Você só pode abrir uma única conta (Principal) no Site. Qualquer outra conta que você registar no Site será considerada uma "Conta Duplicada". Todas as contas duplicadas, bem como a conta principal, podem ser bloqueadas imediatamente por nós.

Hello, all

Indeed, the Casino discovered at least 5 accounts, that used the same device, IP and the same no-deposit bonus was activated, which violates the T&Cs of the Casino.

The maximum we can do - is to refund the player's deposit.

Kind regards

Thanks for the replies from both parties.

Leonardoh007,

Did you create multiple accounts and played with a welcome no-deposit bonus on one or more of these previously created accounts?

We actually made accounts, but it was for different people (relatives) with different phone numbers, and if in fact it blocks by IP, why didn't they block the account when it was created? they waited deposit and win all that to block, what they do is wrong, this is theft, aah remembering that every withdrawal you try to make in the casino is time consuming and it always rejects the withdrawal and never pays, because it tried to withdraw a withdrawal of 600 and got rejected!

Fizemos contas de fato, porem foi para pessoas diferentes (familiares) com numeros de telefones diferentes , e se de fato bloqueia por IP , porque nao bloquearam a conta no momento que foi criada? esperaram deposita e ganha tudo aquilo para bloquear, o que eles fazem é errado, isso é roubo, aah lembrando que todo saque que voce tenta fazer no casino e demorado e sempre rejeita o saque e nunca paga, pois avia tentado sacar um levantamento de 600 e deu rejeitado!

I would like at least my money back!!!

gostaria de pelo menos o meu dinheiro de volta!!!

Leonardoh007,

If you use the same device to create multiple accounts, and claim bonuses for each, the casino will consider this as a breach of the rule about the creation of multiple accounts. It might be technologically difficult to identify the multiple accounts immediately after they are created.

Does the 7600 BRL represent winnings or only deposits? Was your account created the first out of these multiple accounts?

yes it was the first account, and the amount of 7600 was earned from my deposit, it was not earned from the bonus, as they had taken everything away!!!

sim foi a primeira conta, e o valor de 7600 foi ganhos do meu deposito, nao foi ganho do bonus, pois aviam tirado tudo!!!

Thank you very much, Leonardoh007, for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Leonardoh007,

I have reviewed your case and will contact the casino to see if I can help.

Dear Vulkan Vegas Casino,

Can you please provide some further information to me via my e-mail, adam.m@casino.guru? Specifically,

• Were any of these accounts verified?
• Were the winnings, as the player states, accumulated without the use of the bonus?
• What are the details that have been used to register the accounts, and how they are linked.

Kind regards,

Adam

I sent the information

Mandei as informações

Hello,

Initially the player wagered the bonus and the amount of 130 real converted to real money, afterwards the player continued playing and won more.

The accounts were matched by the same device used for creating the account and opting for the no-deposit bonus - Samsung Galaxy M52, as well as the same IP address, which is prohibited and makes Casino think, that the player was creating different accounts with different personal data for the only purpose - abusing no-deposit bonus.

The only account that was requested to provide the documents - the disputed one, since the player managed to wager the no-deposit.

Kind regards

Casino f..... Bunch of thieves, comes with this Mimi and does not answer any chat ....

Now comes the pay of good people...kkkk I say nothing.

Casino mais f.....Bando de ladrão, vem com esse Mimi e não responde chat nenhum....

Agora vem paga de pessoas de bem...kkkk falo nada.

Dear Vulkan Vegas Casino,

Thank you for the additional information, but we will need to see evidence of the accounts and bonuses used. Are you able to provide this please?

Kind regards,

Adam

Dear Leonardoh007,

There has been no further response from the casino, I will contact them once more.

We would like to ask Vulkan Vegas Casino to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Hello Adam,

Pardon for a late reply. The proofs were sent.

Kind regards

Thank you for the evidence provided, Vulkan Vegas Casino.

This will now be reviewed.

Dear Leonardoh007,

In the meantime, can I please ask you to provide details to me of the owners of all of these accounts? Preferably their names and the e-mail addresses used to register them.

Kind regards,

Adam

Dear Leonardoh007,

We have not received a reply from you regarding my previous request for some information. I will extend the timer for 7 days. Please be aware that if we do not hear from you within the specified timeframe the complaint will be rejected.

Kind regards,

Adam

Dear Leonardoh007,

As we have had no further response from you the complaint will now be rejected as previously mentioned. It can be reopened at any time.

Kind regards,

Adam