Vulkan Vegas Casino - A jogadora está com dificuldades para verificar seu endereço de e-mail.

Dear Casino Guro

I have been having problems with Vulkan Vegas for a long time. I have already deposited a lot of money and until today my email has not been confirmed. I have already written to the support several times but get no answer let alone I can confirm my mail. I'm slowly finding it really cheeky, especially since I already have to give up hundreds of euros and free spins. The only thing that was confirmed was my cell phone number, so I get attractive bonuses, but you can't use them because my email isn't confirmed. Then I collected points that I can't use because of the email. Will have to delete the account. Hope you can solve my problem.

Yours sincerely, Ramona S***

Liebes Casino Guro

ich ich habe seid lange Probleme mit Vulkan Vegas . Ich habe schon sehr viel Geld eingezahlt und bis heute wurde meine email nicht bestätigt. Ich habe mit dem Support schon mehrfach geschrieben aber bekomme keine Antwort geschweige ich kann meine Mail bestätigen. Ich finde es langsam wirklich eine Frechheit zumal ich schon auf Hunderte von Euros und freispielen verzichten müssen . Das einzige meine Handy Nummer wurde bestätigt da bekomme ich attraktive Bonuse aber die kann man auch nicht benutzten da meine email nicht bestätigt ist . Dann habe ich Punkte gesammelt die kann ich auch aufgrund der email nicht benutzen. Werde das Konto löschen müssen. Hoffe sie können mein Problem lösen .

mit freundlichen Grüßen Ramona S***

Dear ramonaschwertner,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience.

I just tested the tool to verify my email address and I haven't come across the same problem. It is working and I successfully verified my email address within seconds. Are you sure you provided the correct email address?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.(Or you can post it here). 

Moreover, could you please clarify the dispute value of €100?

Thank you in advance for your reply.

Best regards,

Kristina

I have no value in dispute, you had to enter a value otherwise I would not have been able to submit my complaint. The email address I entered is definitely correct. Kind regards, Ramona S***

Ich habe keinen streitwert ,man musste einen Wert angeben sonst hätte ich meine Beschwerde nicht einreichen können. Meine hinterlegte email adresse ist auf jeden Fall korrekt hinterlegt. Mit freundlichen Grüßen Ramona S***

Thank you for your reply, ramonaschwertner. Do I understand correctly that you have not received any help from casino support? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear ramonaschwertner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

The e-mail address was confirmed.

Kind regards

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.