Vulkan Vegas Casino - A jogadora gostaria de encerrar sua conta.

This casino refuses to comply with my account closure request. First it says that I should do the KYC check. After doing this they refuse to close my account. Several emails go unanswered or try to convince you to keep the account.

I want you to close my account and stop receiving emails and SMS's.

Player ID: ***

Dieses Casino weigert sich, mein Wunsch der Kontoschließung nachzugehen. Erst wird gesagt, dass ich die KYC-Überprüfung machen soll. Nachdem ich dies gemacht habe, weigern sie sich mein Konto zu schließen. Auf mehrere emails wird nicht geantwortet oder sie versuchen dich davon zu überzeugen, das Konto zu behalten.

Ich möchte das sie mein Konto schließen und das ich keine emails und SMS‘e mehr bekomme.

Spieler-ID: ***

Hello Dilara,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify the reason for this request? Do I understand correctly that you have provided the required documents, but your account is still active?

Would you be so kind as to send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Dilara

Can you please provide us with your account ID?

Thank you in advance!

Hello everyone,

Thank you VulkanVegas Casino for your help with this case.

Dear Dilara,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.