Vulkan Vegas Casino - A retirada do jogador está atrasada.

Hello! My withdrawal is still pending since 22.04.2022! There is no reaction from support. The KYC is done and positive. That's to long for a large casino and it's not the payment provider, it's the casino who holds the money for so long. Nice casino but with this withdrawal timer - once and never again!

Code of missing transactions:

113546c8-ba79-441e-ac85-79df15343616

86423b30-612b-42cd-9146-0dfeadbca489

Hello Winki1979,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current winnings?

Please note that it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Hi! Please close this case. The casino tried to send the money today! Unfortunately this didn't work. I stupidly opened a second complaint on another platform. I don't want to cause any additional work for the casino and the guru team here!

Hallo! Bitte schließen sie diesen Fall. Das Casino hat heute versucht das Geld zu senden! Leider hat dies nicht funktioniert. Ich habe dummerweise noch eine zweite Beschwerde auf einer anderen Plattform geöffnet. Ich möchte dem Casino und dem Guru team hier nicht noch zusätzlich Arbeit verursachen!

Hello Winki1979,

The complaint will be now closed based on your request. Please feel free to contact us if you will come across any other trouble again in the future.

Regards,

Nick